General Manager | Escala Condominium

General Manager | Escala Condominium

Our ideal candidate is a trusted leader with prior experience in luxury residential community management of a similar size, and with a proven track record building and maintain direct partnerships with the HOA and board of directors. As General Manager, you provide overall direction and leadership for all departments in the property and play a key role in the community!

Let’s start off with what’s most important – what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Annual Salary: $150,000-$160,000 DOE
• Incentive potential eligible
• Cellphone allowance eligible
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme

Our commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact:

• Adhering to the annual budgeted expenses
• Collaborating with accounting to complete the monthly financial report
• Timely review and approval of all association expenses
• Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
• Ensure that all team members provide residents and guests with exceptional services
• Ensure that the building’s physical, mechanical, electrical and plumbing systems are functioning efficiently
  Ensure that all required building and system inspections are completed in a timely fashion
• Ensure the safety and security of all residents and team members
• Ensure the security, cleanliness, and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
• Able to work into the evening, nights, weekends, as required
• Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
• Respond to after-hour calls as necessary
• Reports and addresses unsafe conditions immediately
• Provides overall direction, coordination and leadership for all departments in the property
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation.
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

What You’ll Do:

• 5-10 years residential or luxury hospitality management experience and/or training; or equivalent combination of education and experience
• 2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups strongly preferred
• Proven leadership experience that empowers and inspires employees to meet and exceed standards
• Ability to read, write and speak English fluently is required to read, analyze, and interpret common scientific and technical journals, financial reports, and legal document
• Ability to respond to common inquires or complaints from residents, regulatory agencies, or members of the business community
• Ability to interpret technical instructions, diagrams or blueprints
• Must be flexible and able to perform multiple tasks and work in stressful situations.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Where you’ll work:
The elegant, 31-story Escala is among Seattle's most exclusive addresses. The iconic tower redefines downtown living with 269 grand condominium homes up to 5,200 square feet, with private or semi-private elevator vestibules serving each home. At the corner of 4th and Virginia, Escala is the anchor of Downtown Seattle's retail core, South Lake Union and the burgeoning Denny Triangle neighborhood. Set amidst the Northwest's premier retail shops and restaurants, and within easy walking distance of downtown office towers, celebrated theaters, the world-renowned Pike Place Market, and vibrant nightclubs, Escala offers everything...and more.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.