Technical Account Manager

Who We Are: Delve Deeper is a performance media agency dedicated to helping clients grow their customer base by integrating the power of tech and data into media. We operate as one high-functioning team, driven by our professional “Fire in the Belly,” and a shared passion for delivering exceptional value. Our focus: delighting clients and creating an engaging, growth-focused environment for our team. We offer services across digital marketing management, first-party data science and consulting, and adtech/martech systems integration and reselling—at a global scale. Our strength lies in connecting the dots between data, technology, and media. We help our clients identify their superfans, deterministically find more of them, and convert them online in the most efficient way possible. Delve Deeper has been recognised as one of Built In Colorado’s “Best Places to Work” for four consecutive years. Our culture emphasizes continuous professional development, meaningful impact, and a strong commitment to supporting our team—through self‑care, family, community, and career growth. As a privately owned company, we move quickly and purposefully, avoiding red tape and paving a clear path for passionate professionals. Who You Are: You are a client‑focused technical expert who enjoys translating complex advertising technology into practical solutions and measurable value. You are naturally curious, analytical, and comfortable digging into platforms, troubleshooting issues, and designing solutions that meet each client’s unique needs. You build trust easily with both technical and non‑technical stakeholders and can communicate complicated concepts in a clear, approachable way. You are proactive, highly organized, and able to manage multiple accounts, projects, and priorities without losing sight of the details. Above all, you are motivated by helping clients adopt technology successfully, solve meaningful challenges, and get more value from their partnership with Delve Deeper. Location: This is a hybrid position based in our Louisville, Colorado, office. Team members work in the office Tuesday through Thursday and remotely on Mondays and Fridays. Candidates must live within a commutable distance of the office or be willing to relocate. What You Will Do: Technical Account Managers are the client’s trusted partner and advisor; supporting them to capture the full value of the licensed products and expertise at Delve. You encompass the desire to understand how technology works and how you can use it to add value, bring challenges, with many chances to learn new tools and design custom solutions to help shape an ever‑changing industry. Working with a mix of brand and agency clients you will identify opportunities for account growth, promote technology adoption, and lead customer satisfaction. Day-to-Day Responsibilities: Serve as the subject matter expert across partner platforms (DV360, CM360, SA360, Amazon DSP, TTD, and other emerging tech) to guide clients on platform architecture, feature adoption, and performance optimization. Drive end-to-end client onboarding and account transitions, overseeing license seat creation, billing enablement, initial platform configuration, and operational go‑live. Diagnose and resolve complex technical blockers, serving as the primary liaison between clients, internal teams, and platform vendor support (e.g., Google, Amazon) for bug escalations and integrations. Partner with Partner Managers on QBRs and strategic account planning to uncover commercial opportunities for Delve’s broader technology stack and service offerings. Develop tailored implementation playbooks, solution guides, and interactive training sessions (webinars/workshops) to upskill clients from beginner to advanced levels. Track platform updates, product roadmaps, and beta features to proactively communicate relevant opportunities and best practices to internal and external stakeholders. Monitor account technical health and usage metrics to identify churn risks and ensure long‑term value realization across client tech stacks. Mentor interns and junior technical specialists on platform mechanics, troubleshooting frameworks, and client communication best practices. Organize and maintain internal knowledge bases, client tech profiles, vendor documentation, and project tracking systems to drive operational efficiency. What You Bring: 5+ years experience with client-facing responsibilities (account management, weekly calls, reports/dashboards, presenting reports, etc.). 3–5 years of hands‑on experience implementing, managing, or using Google Marketing Platform tools (DV360, SA360, CM360, GA) and others (Amazon DSP / Adform). 3–5 years of experience in the media / digital marketing / technology industry. Platform certifications are preferred (Display & Video 360, Campaign Manager 360, Search Ads 360, Amazon DSP, Google Analytics 4). Excellent storytelling, presentation, and communication skills. Excellent verbal and written communication skills in English. Ability to work with both technical and non-technical teams/clients to develop solution designs and requirements. Ability to build good relationships and conduct efficient business communication with clients. Experience in managing multiple stakeholders and projects. Experience in data analysis, web analytics, media insights (additional advantage). Experience working with Adform, Amazon DSP, The Trade Desk, Liveramp, Google Ads, Twitter Ads, Microsoft Ads, Xandr, Adelphic, RTB House, Criteo, Appsflyer, Singular, Oracle, OnRamp, FourSquare, Willand, Apple Search Ads, Yahoo DSP / Ads, etc. (additional advantage). You are tech‑savvy, analytical, and well‑organized (additional advantage). What Delve Deeper Offers: Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families including medical, dental and vision insurance. We also offer FSA and HSA health options with a company contribution. Other Benefits: Life Insurance and Disability Coverage Retirement Plan: 401(k) plan with a 4% match/company contribution Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays Parental Leave: Up to 3 months of paid time off for new parents Wellness Program: $1,250 annual reimbursement for health and well‑being (gym membership, ski passes, meal plans, fitness equipment, etc.) Beautiful Office & Workspace: Newly built and designed office exclusively for DELVE with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals! Hybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays The base salary range for this position is $110,000 - $130,000. In addition, you will be eligible for a performance‑based bonus tied to individual and company‑wide goals and objectives. This bonus structure is designed to reward exceptional performance and contributions toward Delve Deeper’s overall success. Delve Deeper is an equal‑opportunity employer. We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect. We have a zero tolerance policy for harassment, hate, or discrimination of any kind. We are also committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know. #J-18808-Ljbffr Delve