Client Service Specialist

Job Description Job Description Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. Duties Serve as the main point of contact for assigned clients, building strong relationships and providing excellent customer service Understand client needs and goals, and proactively identify opportunities to add value and drive client success Collaborate with internal teams to ensure client requests are addressed in a timely manner Assist clients on retail floor Interacting with clients and their dogs Communicating information and requirements to clients Making reservations and scheduling appointments through phone or by walk in clients. Checking dogs in/out of grooming and collecting payment Assisting Retail Customers on the sales floor Assist stocking sales floor Stock and Maintain sales floor Assist with project management activities, including coordinating client onboarding, training, and implementation processes Communicate effectively with clients through various channels, including phone, email, and in-person meetings Requirements 1-2 year's experience working in pet related field Must feel comfortable working with and around Dogs and Cats Excellent communication skills, both written and verbal Knowledge of project management principles and practices Sales experience is a plus Must be a team player. If you are a self-motivated individual who thrives in a collaborative environment and is passionate about delivering exceptional customer service, we would love to hear from you. #J-18808-Ljbffr Happy Paws