Pharmacy Technician

Pharmacy TechnicianWe're hiring an experienced Pharmacy Technician for our Tempe pharmacy — someone who wants their work to actually reach the patient, not just the shelf.Patient Care Infusion (PCI) is a locally owned, closed-door home infusion pharmacy and sister company to Arizona Home Care, which has served Valley patients for over 30 years. We don't have a retail counter or walk-in customers. Our front end works like a pharmacy call center: patients, caregivers, and nurses call us, and our techs make sure refills are processed, orders are right, and deliveries show up on time.What you'll do:Handle a high volume of calls, emails, and faxes from patients, caregivers, nurses, and provider offices in a timely and professional mannerMake outbound calls to check patients' supply levels and set up upcoming refillsReceive and process prescription refill requests from patients and authorized representativesEnter new and refill prescription information into pharmacy systems accuratelyInitiate or accept verbal, electronic, or written refill authorizations per regulatory guidelinesCoordinate medication refills and delivery schedules with patients, staff, and delivery personnelCollect patient payments and document them accuratelyMaintain complete and accurate patient profiles and records in compliance with Arizona Board of Pharmacy requirements and HIPAASupport coordination between pharmacy, nursing staff, and providers to ensure continuity of careSchedule details:Full-timeFriday - Monday, 9:00AM - 5:30PMOccasional overtime as neededOn-call rotation once fully trained (requires a 30-minute phone response time)What we offer:$20–$25/hr based on experience and license levelMedical, dental, vision, and life insurancePet insurance401(k)120 hours of PTOPaid holidaysFree CEUs and ongoing trainingA desk, a headset, and a team that has your back — no retail counter, no drive-thruRequirements:Required:Active Arizona Pharmacy Technician License (or Technician Trainee License)At least 1 year of customer service experience, ideally phone-basedComfortable handling a steady stream of calls every dayStrong typing and data entry skills, with close attention to detailFlexible and adaptable — you can roll with changing prioritiesAuthorized to work in the United StatesPreferred:Pharmacy call center, specialty, or mail-order pharmacy experienceHome infusion or home health experienceCareTend or other pharmacy management softwareExperience with insurance, prior authorizations, or refill authorizationsPatient Care Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to building an inclusive workplace where all employees are valued and supported.