Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

158 Sawgrass Dr, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype:
Regular

Time Type:
Full time

Scheduled Weekly Hours:
40

Department:
910151 Urology

Work Shift:
UR - Day (United States of America)

Range:
UR URCA 205 H

Compensation Range:
$20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Coordinates surgical scheduling by working with physicians, patients, and operating room staff to ensure accurate booking and timely completion of all case requirements. Manages pre-operative clearances, insurance verifications, and prior authorizations to ensure patient readiness and coverage approval. Coordinates required operating room equipment and communicates detailed case information to the OR scheduling office to support efficient workflow. Maintains high accuracy while independently managing a high-volume workload in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Surgical Scheduling: Coordinate and schedule surgical procedures by collaborating with physicians, patients, and operating room staff. Ensure all required documentation, consents, and case details are completed accurately and submitted within required timeframes. Verify surgeon availability, procedure duration, and facility resources to optimize scheduling efficiency.
• Pre-op Clearances: Obtain and track all necessary pre-operative clearances, including medical, cardiac, and specialty consults. Communicate with primary care providers and specialists to ensure documentation is received, reviewed, and meets surgical requirements prior to the procedure date. Follow up on outstanding items to prevent delays or cancellations.
• Ensure operating room equipment is requested: Review surgical case requirements and confirm that all necessary equipment, instruments, implants, and special supplies are requested and available for each procedure. Coordinate with vendors, sterile processing, and operating room staff to ensure readiness and avoid case delays.
• Communicating complex details directly to the operating room scheduling office: Serve as a liaison between providers and the operating room scheduling office by clearly communicating detailed case information, including procedure specifics, patient needs, equipment requirements, and scheduling constraints. Ensure accuracy and completeness to support efficient OR workflow.
• Insurance (Benefit checks and Prior authorizations): Perform insurance benefit verification and obtain prior authorizations for surgical procedures. Ensure all approvals are secured prior to scheduling or surgery date. Communicate coverage details and potential patient financial responsibilities clearly, and address any authorization issues promptly.
• Organized, independently manage workload with accuracy: Demonstrate strong organizational and time management skills by prioritizing tasks, managing high-volume workloads, and meeting deadlines with minimal supervision. Maintain a high level of accuracy and attention to detail while handling multiple responsibilities in a fast-paced environment.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• 2 years equivalent combination of education and experience required

KNOWLEDGE, SKILLS AND ABILITIES

• Must demonstrate consistent professional conduct and meticulous attention to detail preferred.
• Must have strong verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals preferred.
• Critical thinking skills and a positive attitude are essential preferred.
• Versatile scheduling skills based on needs of providers preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.