CUSTOMER RELATIONS EXECUTIVE

Join American Leak Detection

Hard workers and overachievers- look no further! If you are looking to work in an upbeat office environment where your tasks include speaking with customers, explaining our unique services to them and successfully booking jobs, then this is a great position for you! We are offering a career for a person who loves solving customer's problems, speaking with a multitude of interesting people from all over the state, and using your brain to resolve problems and create systems in a logical manner. Joining our team will give you the opportunity to utilize your writing and communication skills, in a comfortable, "no-drama" office setting where your great ideas are heard. Here, your great work ethic - put into action - results in great earnings with plenty of opportunity to make more, and be recognized and rewarded for your hard work. If this sounds like a place you would thrive, then we invite you to apply to a fast growing company where opportunities are plentiful and the environment is friendly and fun!

Learning is an ongoing process at our unique company where you will receive an education in the principles of leak detection, basic plumbing, the workings of swimming pool systems and more. In fact, we pay you to master multiple computer applications, and to understand the secret to getting a customer to say "yes" to our services and successfully book leak detection jobs. Our business is comprised of experts in a very specialized field that is in high demand.

Every day is a new adventure at the office of American Leak Detection.

The mission of American Leak Detection is to find leaks in a manner that is non-invasive, efficient, and environmentally sound. We give prompt, professional, and courteous service to all customers, while providing the best leak detection services in the world. We are seeking qualified individuals to join our team as we continue to grow!

What We Offer:

• Medical & dental insurance
• Paid time off/paid holidays
• Competitive salaries and opportunity for overtime pay.
• Team environment where your ideas and suggestions make a difference

Responsibilities:

• Consistently book appointments and achieve daily goal of filling the technician's schedule with jobs.
• Answer calls and record information accurately (such as customer information and their service needs).
• Provide professional and courteous service to all clients, customers, and the general public.
• Field customer questions and help resolve their leak problems.
• Input data utilizing customized Salesforce & Service Titan applications.
• Schedule service calls and dispatch technicians in a logical and efficient manner to varied job sites.
• Correspond with our valued customers via phone, email, text, or other communication mediums.
• Compile detailed reports, business correspondence, and procedure manuals utilizing the Microsoft Office Suite.
• File and organize daily paperwork.

Qualifications:

• Focused attention to detail
• Highly developed organizational skills
• Strong computer skills, excellent writing skills
• Salesforce & Service Titan knowledge/aptitude to learn
• Clear and concise communication skills
• Successfully manage concurrent multiple projects; ability to multitask.
• Experience working with maps is a plus.
• Basic math and bookkeeping skills
• Thrive in a fast-paced, busy environment.
• Self-motivated to create projects when work has slowed down or hits a lull.
• Service oriented and patient.
• Consistently exude a positive attitude. Possess a fun, energetic, optimistic aura.

Education & Experience:

• College degree is desired, but minimum high school graduate or equivalent.
• Prior customer service experience is necessary.
• Veterans from all branches are highly desired & encouraged to apply.

A little bit about our company and team:

Founded over 50 years ago, and developing into a successful franchise business, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, homeowners associations, and municipalities.