Clinic Operations Executive - Executive Director

Clinic Operations ExecutiveSouthwest Oregon Independent Practice Association (SWOIPA) has an immediate position vacancy for a highly-accomplished Clinic Operations Executive (Executive Director). SWOIPA is in the early stages of standing-up a new multidisciplinary outpatient clinic, and seeks an executive who is immediately available to assist in the design and development of the clinic, and ultimately lend leadership to and direct its full-scale implementation.This position is responsible for leading and directing a multi-disciplinary outpatient medical practice, with a firm emphasis on patient-centered and team-based care. The Clinic's Operations Executive oversees strategic and daily operations to maintain the highest standards of patient care and provider satisfaction, by using lean principles to achieve the lowest possible cost through enhancing operational efficiency and refining workflow processes, while at all times complying with complex regulatory requirements.The Clinic Operation's Executive submits an annual operating budget for approval by the governing board, manages fiscal affairs in compliance with the adopted budget, and regularly reports on The Clinic's financial status to the governing board. The position works in tandem with The Clinic's Medical Executive to support and direct medical professionals, including physicians, mid-level practitioners, registered nurses, and licensed mental health professionals to ensure compliance with federal and state regulations.Additionally, the Clinic Operation's Executive guides the governing board in establishing and implementing its strategic planning initiatives, taking the lead in strategic planning initiatives aimed at enhancing operational efficiency and refining workflow processes.Qualifications, Education, and ExperienceMaster's degree in business, healthcare administration, or other related field is strongly preferred; although exemplary experience coupled with a Bachelor's degree may be consideredSeven to ten years' of progressively responsible management experience in clinic operationsDemonstrated experience in supervising clinical and non-clinical teamsDemonstrated experience in fiscal- and budgetary managementPrior experience in designing, developing, and establishing a clinic from the ground-up is highly preferredPractice Management Certification (MGMA, or similar) is preferredEssential Responsibilities: Clinic Operations ExecutiveOverseeing Operations: Manage day-to-day clinical operations and facilities, ensuring smooth functioning and adherence to protocols and regulations.Staff Management: Supervise and coordinate the work of administrative and clinical staff, including hiring, training, scheduling, and retaining.Regulatory Compliance: Stay abreast of healthcare regulations and ensure compliance with local, state, and federal laws, as well as accreditation standards.Clinic Coordination: Oversee patient care processes, with a strong emphasis on integrated team-based care, including appointment scheduling, patient flow, patient complaints and grievances, and coordination between clinical departments to ensure optimal patient experience and outcomes.Provider Credentialing: In partnership with The Clinic's Medical Executive, oversee credentialing and recredentialing of all new and current providers, assisting with the completion of credentialing documents. Submit and follow up on credentialing of new providers.Payroll and Personnel Management: Oversee payroll operations to ensure accurate and timely processing, appropriate tax, benefit, and other deductions, and compliance with applicable federal, state, and local laws and organizational policies. Oversee employment verifications, garnishments, child support orders, and Employment Department communications, and ensure accurate maintenance of employee payroll records.Quality Assurance: Oversee quality improvement initiatives to enhance patient care, safety, and satisfaction, and monitor outcomes through data analysis and performance metrics.Resource Allocation: Allocate resources effectively, including equipment, supplies, and staffing, to meet patient needs and optimize clinical efficiency. Appropriately order office and medical, including vaccines supply. Allocate specific department costs accordingly.Company Communications: Organize and disburse company and community information as it relates to The Clinic.Ensure compliance with company policies and procedures as applicable to area(s) of responsibility.Handle confidential information and materials appropriately and maintain a secure work area.Other duties as assigned.Knowledge, Skills, and AbilitiesImplement healthcare management principles, including organizational behavior, finance, human resources, and strategic planningEnforce healthcare regulations, accreditation standards (such as JCAHO, CARF), and privacy laws (such as HIPAA)Direct clinical workflows and patient care processes to effectively manage clinical operationsImplement quality improvement methodologies (such as Lean, Six Sigma) and performance metrics to drive continuous improvement in patient care and operational efficiencyExpertise in budgeting, revenue cycle management, and healthcare billing processes to optimize financial performance and resource allocationAwareness of risk factors in healthcare settings and ability to develop protocols for risk mitigation, including infection control, patient safety, and emergency preparednessExercise knowledge of interdisciplinary teamwork and demonstrate effective communication skills to collaborate with clinical staff, administrators, physicians, and external stakeholdersExercise leadership in motivating a diverse team of clinical and administrative staff, fostering a culture of accountability, professionalism, and excellenceAnalytical skills to identify issues, develop solutions, and make data-driven decisions to improve clinical operations and patient care outcomesSkill in resolving conflicts and managing difficult situations with diplomacy, empathy, and professionalismStrong customer service orientation with the ability to address concerns, resolve complaints, and ensure a positive experienceAbility to think strategically, anticipate future challenges and opportunities, and develop long-term plans to achieve organizational goalsCapacity to make informed and timely decisions, weighing risks and benefits while considering the impact on patient care, staff morale, and organizational objectivesCritical attention to detail for accuracy, timeliness, and organization of assigned workAbility to report to work as scheduled, and willingness to work a flexible schedule when neededProficient in Electronic Health Records (EHR), Microsoft Office Suite and Windows Operating System (OS)Knowledge and understanding of how the positions' responsibilities contribute to the department and company goals and missionKnowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and AbuseTraining in, awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practicesExcellent people skills and friendly demeanor, with a non-judgmental approachAbility to handle stress and sensitive situations effectively while projecting professionalismAbility to communicate professionally, both conversing and writtenAbility to work with diverse populations and interact with people of differing personalities and backgroundsSensitive to economic considerations, human needs and aware of how one's actions may affect othersModels composure and is poised under difficult circumstances while maintaining a sense of purposePhysical and Functional RequirementsThe position requires the ability to perform the essential functions of the role, with or without reasonable accommodation. This position must have the ability to remain in a stationary position, often for long periods of time, and occasionally move about inside the office to access office machinery; and frequently communicate and exchange accurate information. Must be able to work under conditions of frequent interruption and be able to stay on task.Pre-Employment Health Requirements: Employment is contingent upon completion of applicable pre-employment health screening requirements, which may include TB screening/testing and documentation of immunization or immunity to certain communicable diseases, consistent with the requirements of the position, applicable laws and regulations, and organizational policy. Additional health screening, testing, or immunization requirements may apply based on job duties, patient contact, or occupational exposure. Reasonable accommodations and applicable exemptions will be considered in accordance with federal and state law.Working EnvironmentWork is generally performed in a healthcare facility and may involve clinical examination and treatment areas, offices, and other patient-care environments.The position may involve varying levels of activity, noise, interruptions, and interaction with patients, families, employees, and members of the public.The position may involve potential exposure to communicable diseases, blood and bodily fluids, infectious materials, medications, cleaning agents, and other conditions routinely present in a healthcare environment.The position requires compliance with applicable infection prevention and control practices and use of personal protective equipment when appropriate.The position may involve interactions with individuals who are experiencing pain, distress, illness, cognitive or behavioral changes, or emotional or behavioral escalation.