Intake and Process Service Specialist

Job Description

Job Description

FLSA Status: Nonexempt (Part-time with full-time potential)
Location: Corporate Office (Tampa, Florida)
Expected Hours: Monday - Friday 20-35 hours per week

This position handles case intake, monitors, reviews, and responds to intake emails, manages a case load of process service tasks, organizes and delegates all process service requests, and communicates effectively with staff and clients. Applicants must be capable of managing a case load and perform well in a fast-paced work environment.

What might your typical day include?

• Plan, organize, and coordinate your work assignments;
• Monitor and answer phones;
• Monitor and review intake emails;
• Filter and assign emails to respective staff;
• Set up and assign cases;
• Process incoming legal documents and tasks from clients;
• Receive, process, assign, and manage a case load of legal service requests;
• Communicate and provide updates and suggestions to clients on their service requests;
• Process and complete signed affidavits for client's service requests

How do you know if you're qualified?
The qualified candidate should possess the following qualifications:

• Organized and able to manage a case load;
• A detail oriented mindset;
• Proficiency with Microsoft Office and Adobe Acrobat;
• Quickly adapt and learn new software systems;
• Ability to prioritize tasks effectively and execute quickly;
• Excellent communication skills to communicate effectively both in writing, and in-person;
• Able to maintain strict confidentiality (keep a secret);
• Possess a desire for continued growth and learning;
• Utilize deductive reasoning and the ability to make sound, independent decisions;
• Perform well in a fast-paced work environment;
• Ability to work well with other professionals, including attorneys, paralegals, accountants, and experts;
• Ability to work within Tampa, FL

What can we provide to you as a valued member of our team?

• A great company culture focused on family, teamwork, excellence, and personal and professional growth;
• A work environment focused on growth, challenge, flexibility, impact, and autonomy;
• Off nights and weekends;
• Off during federal holidays;
• State-of-the-art company provided equipment, including all the necessary tools to excel in this profession

Company Description

Sharpline Investigations, LLC© is the premier provider of legal investigative services in Tampa, Florida. We spend our days working closely with criminal defense and civil trial attorneys. Our experience is utilized daily to investigate some of the most complex and catastrophic liability cases. Through our talents and innovation, we consistently accomplish the impossible for our clients. We do not strive to be the biggest, we strive to be the best!

Company Description

Sharpline Investigations, LLC© is the premier provider of legal investigative services in Tampa, Florida. We spend our days working closely with criminal defense and civil trial attorneys. Our experience is utilized daily to investigate some of the most complex and catastrophic liability cases. Through our talents and innovation, we consistently accomplish the impossible for our clients. We do not strive to be the biggest, we strive to be the best!