Patient Access Manager

At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

GENERAL SUMMARY

The Manager, Patient Access is responsible and accountable for the oversight of the registration area and operational efficiencies. The Manager, Patient Access ensures that all staff operate an informed, integrated, efficient and independent manner. The Manager, Patient Access is expected to facilitate the highest standards of customer service and operational effectiveness on a daily basis. The Manager, Patient Access also assumes responsibility for the revenue cycle and how the admitting functions impact the financial stability of the hospital. The duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide high quality of care, service and kindness toward all patients, staff, physicians, volunteers and guests.

DESCRIPTION

Duties and Responsibilities Daily Operations (50% of Time) Manage department work schedules of all registration staff to ensure proper coverage is maintained 24/7. Monitor quality assurance standards by performing random audits of registration staff to ensure quality and governmental compliances are rendered. Hire new staff and provide one‑on‑one training with all new employees. Ensure that all pre‑certification requirements are met by staff prior to the patient service. Complete employee performance evaluations for the Admitting Lead and Registrar positions in a timely manner. Educate all departmental employees on procedural changes and conduct monthly meetings for proper feedback. Develop and implement processes to ensure all staff are equipped with the tools necessary to provide high quality outcomes and services. Other (30% of Time) Monitor staff to ensure all Insight patients and their families receive excellent customer service. Ensure excellent communication with all Insight Managers, Directors, Physicians and staff. Participate in committee work groups and other task teams to enhance the development of improved processes and efficiencies. Remain current with the Self Pay screening requirements as outlined by Insight policies. Ensure information remains current with Insight’s HMO/PPO list of contracts and service requirements. Manage the budget process and ensure that registration is within 2% of the operating budget. Remain current with registration requirements and best practices. Submit a monthly productivity report by employee and department to the Director, Revenue Cycle. Monitor and evaluate wait times in high volume departments monthly. Develop procedures to decrease wait times. Understand the bed placement requirements as established by nursing criteria. Train registration staff during disaster drills and events to ensure patients are accounted for and receive timely treatment. Systems (20% of Time) Develop inter and intra department systems that promote efficient patient flow. Formulate, distribute, interpret, revise, and assess all departmental policies and procedures. Conduct System Testing Issue (STI) upgrades to Star Database. Understand the basic needs of the practice management system. Update the AMP work list and review productivity results with staff and Director, Revenue Cycle monthly. Monitor and review the top five billing errors and develop an action plan to decrease registration errors. Update the Advanced Beneficiary Notice (ABN) profiles as needed to ensure Medicare requirements are met. Perform all other duties as assigned.

JOB SPECIFICATIONS

Required Knowledge, Skills, and Abilities Knowledge: High School Diploma required. Bachelor’s Degree preferred. Three years’ experience in patient access/registration required. Five to eight years of management or supervisory experience in patient access, pre‑certification/pre‑registration or revenue cycle preferred. Strong operational background required. Understands Medicare, Medicaid and Commercial insurance required. Proficient in Microsoft programs: Excel, Word and PowerPoint required. Familiar with Insurance Eligibility Online Systems required. Demonstrates excellent oral and written communication skills required. Knowledge of medical and insurance terminology required. Abilities: Ability to multi‑task and work in a fast‑paced environment required. Demonstrates excellent phone and communication skills required. Ability to prioritize and follow up on issues and concerns required. Ability to provide excellent customer service at all times required. Disclaimer: The statements here are intended to describe the general nature and level of work being performed by employees. They are not an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center. Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity! #J-18808-Ljbffr Insight Hospital and Medical Center