Team Lead

The Opportunity We are seeking a Team Lead to join Your Selling Team (YST), Technologent’s in-house sales support and customer engagement organization. YST delivers campaign-based outreach, sales support, and inside-sales services for our clients. The Team Lead is responsible for leading a team of representatives to successfully execute client projects, drive results, and deliver outstanding customer experiences. This role combines people leadership, project coordination, and performance management in a fast‑paced, client‑focused environment. Role: Team Lead Experience: 3+ years Employment Type: Full Time Location: Chadron, NE Responsibilities Project and Performance Management Develop and maintain a strong understanding of each client’s products, services, programs, and project goals. Manage assigned client projects, including communication, reporting, and oversight of the project lifecycle. Track and drive team productivity to ensure goals, service levels, and quality standards are consistently met. Utilize CRM tools (e.g., Salesforce, NetSuite) to support project tracking, reporting, and data accuracy. Verify accuracy of reports and dashboards related to team and project performance. Provide regular updates for clients and internal management on progress, issues, risks, and results. Team Leadership and Coaching Lead a team of representatives, setting clear expectations and modeling professional behavior. Monitor calls and interactions, review work quality, and identify coaching and training opportunities. Coach and mentor team members to improve effectiveness on the phone, in written communication, and with systems and tools. Train new and existing employees on client programs, tools, processes, and best practices. Address performance or discipline issues in alignment with company guidelines and in partnership with management. Plan and facilitate team meetings to share updates, align on goals, and recognize achievements. Promote team goals, incentives, and recognition programs to support a high-performance culture. Scheduling, Administration, and Compliance Develop and maintain work schedules for the team, ensuring appropriate coverage for projects and client commitments. Review and approve bi‑weekly time reporting for team members. Complete required project and administrative documentation accurately and on time. Monitor for non‑compliant or inappropriate project activities and take corrective action as needed. Maintain a high level of customer service for escalated issues, supporting both clients and team members. Perform additional leadership and management‑assigned tasks as needed to support business goals. Office Culture and Professionalism Demonstrate strong leadership, professionalism, and a positive, team‑oriented attitude in all interactions. Communicate effectively with teammates, leadership, and clients in‑office and remotely via email, phone, and collaboration tools (e.g., Microsoft Teams, CRM platforms). Foster a respectful, inclusive, and customer‑focused environment that reflects company values. Take ownership of assigned work, follow through on commitments, and proactively address issues before they escalates. Required Qualifications Education and Experience College degree preferred, or an equivalent combination of education and experience. Minimum of 3 years of related experience in a team lead, senior representative, or similar role (e.g., sales support, customer service, inside sales, or project‑based environment). Skills and Competencies Above‑average verbal and written communication skills, including the ability to present information clearly to clients and team members. Strong leadership, coaching, and relationship‑building skills. Strong organization, time management, and ability to manage multiple projects and deadlines. Proficiency with CRM tools (e.g., Salesforce) and comfort working with reports, metrics, pipelines, and status updates. Solid computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and web‑based tools. Ability to read and interpret contracts, activity and status reports, and process documentation. High attention to detail, especially in verbal and written communication and reporting. Ability to adapt quickly to changes in client requirements, tools, or organizational priorities. Professional, pleasant, and responsible with strong people interaction and problem‑solving skills. Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Technologent, Inc.