Mobile Associate - Retail Sales

Benefits Life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k) At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) Teamwork Orientation (Required) At least 18 years of age Legally authorized to work in the United States Travel & DOT Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Compensation Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits Overview Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. EEO Statement T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are a person with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr