Assistant Department Manager

Job Title: Assistant Department Manager Department: Bakery FLSA: Non-Exempt General Function Responsible for assisting a Department Manager to present the freshest, most innovative, and highest quality products at a competitive retail price to customers. Additionally, ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager. Primary Duties and Responsibilities Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: Escorting them to the products they are looking for. Securing products that are out of reach. Loading or unloading heavy items. Making note of and passing along customer suggestions or requests. Performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. Checks orders for the day and sets up a timeline and production schedule. Reviews the status and appearance of product for freshness and pulls by stale date. Assigns tasks to bakers upon arrival. Reviews daily production list with department employees and assigns tasks for completion. Organizes and helps where additional production is needed for the day. Creates second production schedule for additional product, reviews with department employees, and assists in production as needed. Ensures department standards are met. Reviews the product status and creates a closing list for evening crew. Assigns duties to part time crew as needed. Reviews day of week for gross potential. Reviews future sales weeks and plans for events/production. Ensures display case product is rotated and replenished. Trains new employees. Handles and satisfies customer issues. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Assumes management duties in absence of Department Manager; orders product and supplies as needed. Fills in for absent employees for the production day. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Knowledge, Skills, Abilities, and Worker Characteristics Ability to solve practical problems with limited standardization and interpret instructions. Ability to perform arithmetic calculations involving fractions, decimals, and percentages. Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience High school or equivalent and over one year up to three years of similar or related experience. Supervisory Responsibilities (Direct Reports) Instructs, assigns, reviews, and plans work of others. Maintains standards, coordinates activities, and allocates personnel. Physical Requirements Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; up to 50 pounds frequently; and up to 10 pounds constantly to move objects. Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision. Must be able to perform: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions This position has daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards and dangerous chemicals/solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast‑paced work environment with significant pressure. Equipment Used to Perform Job Mixers Register Proof box Oven Sheeter Rounder Pan washer Fryer Label machine Shrink wrap machine RPM system Computer Copy cake machine Financial Responsibility Responsible for equipment in the department and customer accounts. Contacts Has daily contact with customers, suppliers/vendors, and the general public. Occasional contact with federal/state governmental or regulatory agencies for inspections. Confidentiality Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information. Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr Hy-Vee