Registrar ED Nights - Baptist Medical Center

Job Summary Responsible for duties in support of departmental efficiencies, which may include: performing scheduling, registration, patient pre‑admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives must employ proper, compliant patient liability collection techniques before, during and after date of service. Shifts Available Sunday - Wednesday 6pm - 6am Wednesday - Saturday 6pm - 6am Essential Duties and Responsibilities Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial & cash control policies and procedures, thoroughly explaining and securing Hospital & patient legal forms (Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.), scanning Protected Health Information, creating and filing patient information packets for upcoming services, and assisting with scheduling diagnostic procedures. Educating patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during and after date of service, performing Hospital cash reconciliation and secure payment entry in adherence to financial & cash control policies and procedures. Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services criteria, verifying insurance, benefits, coverage and eligibility, completing assigned registration financial clearance work lists, obtaining insurance authorizations for scheduled & unscheduled services, and securing inpatient visit notifications to payors, and assisting with scheduling and coordinating post‑discharge care. Knowledge, Skills & Abilities Minimum typing skills of 35 wpm. Demonstrated working knowledge of PC, CRT, printer. Preferred knowledge of functions and relationships within a hospital environment. Customer service skills and experience. Ability to work in a fast‑paced environment. Ability to receive and express detailed information through oral and written communication. Preferred understanding of Third-Party Payor requirements. Preferred understanding of Compliance standards. Ability to perform essential duties in at least two Patient Access service areas, including Emergency Department. Use proper negotiation techniques to collect money owed by patients/guarantors. Build and maintain collaborative relationships with internal and external clients to increase productivity and accuracy. Interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care. Education / Experience High School Diploma or GED required. 0–1 year in a Customer Service role. 0–1 year administrative experience in a medical facility, health insurance or related area preferred. Some college coursework preferred. Physical Demands Must be able to sit at computer terminal for extended periods. Resolve Physician's office and patient issues; may experience extreme patient volumes and uncooperative patients. Occasionally lift/carry items up to 25 lbs. Frequent prolonged standing, sitting and walking. Occasionally push a wheelchair to assist patients with mobility problems. Work Environment Hospital administration. Can work in patient care locations which include potential exposure to life‑threatening patient conditions. Other Must be available to work hours and days as needed based on departmental/system demands. EEO Statement Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. #J-18808-Ljbffr