Strategic Account Executive

Position Summary We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Strategic Account Executive (SAE) is responsible for the overall account strategy, renewal outcomes, and executive relationships for a defined portfolio of large, self‑funded, complex employers as they leverage our virtual care solutions for their membership. This role is a senior individual contributor position. The SAE leads building and driving engagement and utilization strategies for our product with our Sales/Account partners and employers. You will guide communication, onboarding, and financial decisions and serve as a trusted partner to client and consultant stakeholders. The role focuses on judgment, clarity, and data‑informed decision‑making, not day to day service execution. Key Responsibilities Account Strategy & Executive Relationships: Own the multi‑year account strategy for assigned clients. Serve as the primary executive‑level contact for client leadership. Support clients as they evaluate virtual care benefit options, tradeoffs, and implications, and position their decisions to optimize employee cost savings, satisfaction, and access. Renewals, Retention & Growth: Lead Value story and cement renewal and upsell opportunities for client, in partnership with account teams, clients and brokers. Develop and present clear recommendations and actions to address any concerns or ROI for product. Create necessary urgency and actions to mitigate any “at risk” clients in order to impact the results with leadership, clients and account teams. Leverage analytics platforms and AI‑enabled tools to monitor and communicate performance and identify risks or opportunities. Balance client value with long‑term business sustainability. Consultant & Market Engagement: Manage relationships with consultants influencing assigned accounts. Represent the organization clearly and professionally in competitive situations. Bring relevant market and regulatory considerations into client discussions. Internal Coordination: Provide clear direction to internal partners, including account team partners, service and product teams in order to support your business effectively. Escalate risks, resourcing needs, or execution issues through established leadership channels. Diagnose client pain points and partner across the matrix to drive to solution. Location & Travel U.S.-based role with remote or CVS Health corporate location flexibility. Up to 10‑15% travel, including overnight and short‑notice travel as business needs require. Measures of Success Strong client retention and growth results. Clear, timely, and defensible renewal strategies. Utilization and Engagement growth YOY, effective use of strategies. Credible relationships with client and consultant executives. Effective anticipation and management of financial or strategic risk. High‑quality decision‑making that improves long‑term client and portfolio outcomes. Ideal Candidate Profile Has 7+ years of healthcare or managed care experience, with exposure to large employer accounts. Has led complex client benefits and product positioning discussions. Is comfortable translating product value and client intent into clear recommendations. Can engage confidently with senior clients and consultant stakeholders. Exercises sound judgment under pressure and ambiguity. Strong digital and AI fluency, with the ability to apply advanced tools to complex judgment and client decision making. Preferred Qualifications Senior‑level experience managing large employer or health plan relationships. Experience in a healthcare account/benefit manager sales or service executive role. Broad understanding of overall healthcare demands and self‑funded client business. Education Bachelor’s degree or equivalent experience. Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Benefits Our full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. Application Deadline We anticipate the application window for this opening will close on: 11/27/2026. Equal Opportunity Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Culture Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. #J-18808-Ljbffr