Casino Services Rep - Full Time-Harrah's Gulf Coast

Casino Services Representative

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Casino Services Representative delivers exceptional customer service to casino guests regarding Caesars Rewards. This role is responsible for handling financial transactions, promoting rewards programs, and ensuring compliance with gaming regulations.

Provide outstanding guest service and support Caesars Rewards program activities. Perform cashiering functions, including cashing checks, chips, coins, coupons, and issuing jackpots. Process and accurately record all financial transactions in compliance with gaming regulations and company policies. Promote Caesars Rewards products, including the rewards card, app, and related services. Operate systems such as CMS and WINet; perform data entry and maintain accurate account records. Assist guests with inquiries and provide program information at service counters. Maintain cash accountability within the cashier's cage according to internal controls and gaming commission requirements. Suggest service improvements. Handle guest issues professionally using problem-solving and service recovery skills. Maintain confidentiality and comply with Title 31 regulations.

High school diploma or GED; 16 months of related experience preferred. Strong customer service, communication, and interpersonal skills. Basic computer proficiency and typing ability. Ability to perform basic math and follow instructions. Positive, energetic attitude with a strong focus on guest satisfaction. Requires standing for extended periods and working in a fast-paced environment. Ability to handle long lines, customer demands, and high-pressure situations. Physical ability to bend, stoop, and move within the cashier/cage area. Must be able to read, write, and speak English.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Identification 87921. Job Category Finance and Accounting. Job Schedule Full time. Locations Harrah's Gulf Coast (On-site).