Customer Engineer

Job Description:
We are seeking a Field Service Technician / Customer Engineer to troubleshoot, service, and maintain ATM equipment. This role involves field-based technical support, basic module-level troubleshooting, maintenance, repairs, and customer issue resolution.


Training and certifications will be provided to support the successful completion of required field service responsibilities.


Key Responsibilities:
Perform minor maintenance, repairs, and component replacement at the module level.
Maintain parts inventory and related records.
Provide status reports throughout the service repair process.
Diagnose problems based on information provided in service calls and through ATM error logs.
Take ownership of customer issues through resolution according to applicable SLA agreements.
Follow security and safety procedures when working with ATMs and within financial institution environments.
Complete required training and certifications.
Accurately and promptly report service calls, activities, and other required information.
Organize and plan time effectively while managing assigned service activities.
Apply routine work-area procedures and complete standardized activities.
Troubleshoot task-related problems in straightforward situations while emphasizing hands-on technical skills.
Determine when and to whom issues should be escalated.


Physical & Field Requirements:
May require bending, squatting, walking, standing, and/or sitting for prolonged periods.
May require travel within the assigned service area.
Ability to carry and/or lift a tool kit and parts weighing approximately 1-50 lbs.
Work may involve daily dispatches on a call-by-call basis or a scheduled daily route.
May require rotating shifts, nights, and/or weekends.
Reliable transportation is required.


Basic Qualifications:
High School Diploma or equivalent.
0-1 year of related experience.
Basic electrical and mechanical aptitude, skills, and knowledge.
Basic problem-solving skills and ability to learn new skills quickly.
Ability to work effectively under pressure and with minimal supervision.
Android smartphone capable of receiving work orders and accessing support documentation.
Basic hand tools are required, including commonly used #1 and #2 flathead and Phillip's screwdrivers.


Required Availability, Experience & Skillset:
Ability to work Monday through the required workweek, with the average shift beginning around 8:00 or 9:00 AM, depending on the service area.
High level of personal integrity and ability to work well with minimal supervision.
Basic electrical and mechanical aptitude.
Strong problem-solving skills and ability to learn new technical skills quickly.
Ability to work effectively under pressure.


Preferred Qualifications:
Associate degree preferred.
Previous experience with ATM equipment or similar equipment is preferred.