Operations Coordinator/ VA (Cleaning Company)

Operations Coordinator / VaIndustry: Home ServicesWork Mode: Remote- LATAMEmployment Type: Full-Time | ContractorTarget Start Date: March 2, 2026Compensation: $8$12 USD/hour (based on experience)About UsWe are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.Role OverviewThe Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.This is a high-ownership role focused on:Speed-to-lead managementCustomer communicationScheduling & operations coordinationReview generation & local marketing presenceSupporting and coordinating the cleaning teamThis is not a task-based VA role, it requires independent decision-making and strong operational judgment.Lead Management & ConversionMonitor LeadTruffle dashboard throughout the dayRespond immediately to new inquiriesConvert leads into booked estimatesEnsure no missed inquiries across Thumbtack, Google, website, and referralsCustomer ExperienceRespond quickly and professionally to calls, texts, and emailsSend invoices within 24 hours of job completionFollow up with new customers within 48 hoursDrive 35 new 5-star Google reviews per weekHandle complaints calmly and solution-orientedScheduling & Operations (Jobber)Maintain schedule 12 weeks in advanceAudit daily visits for accuracy (team assignments, duration, notes, travel time)Manage call-offs, rescheduling, weather disruptions, scope changesEnsure accurate clock-in/clock-out trackingMarketing & Brand VisibilityPost twice weekly on Facebook and Google Business ProfileEngage in local homeowner Facebook groupsDrive consistent review generationSOP DevelopmentServe as communication bridge between cleaners and customersCoach privately, praise publiclyUphold quality standards while protecting team moraleTeam SupportDocument and improve operational processesReduce escalations through system improvements