Teller Operations Supervisor - Grand & Western

Overview The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers. Responsibilities Coach Tellers to effectively identify opportunities with the customers they service Manage Teller work schedules, monitor overtime and assign tasks as needed throughout the day Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls Perform monthly surprise cash audits as well as month‑end audit procedures Greet customers and facilitate a welcoming and customer‑focused environment Build and maintain relationships with customers to help identify financial products and services that meet their needs Process routine customer transactions as well as assist Tellers with more complex transactions Respond to customer inquiries and concerns to create positive solutions/outcomes Required Skills A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience Demonstrated leadership experience Experience must include teller servicing and/or operational responsibilities Proven knowledge of banking products and services as well as standard banking procedures and regulations Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense Excellent customer service skills, including oral and written communication Ability to work effectively as a team member and with customers Careful attention to detail and strong organizational skills Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers Strong work ethic and high integrity Strong computer skills and proficiency with all Microsoft Office applications Training and Certification Required to participate in both informal and formal training (paid) and must successfully pass the Teller Certification test to be allowed to operate a Teller drawer Formal training consists of one full week of training/testing conducted within the first 3 weeks of employment and scheduled Monday through Friday from 8:00 a.m. – 5:00 p.m. Physical Requirements This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. Hours of Operations Monday – Friday from 7:15 a.m. – 8:15 p.m., Saturday from 8:45 a.m. to 3:15 p.m., and Sunday 11:45 a.m. to 4:15 p.m. (Full‑time employees are scheduled for 40 hours per week within these time frames) Candidates must be available to work weekend hours Shift differential of $5.00/hour for any hours worked after 6:00 p.m. Monday–Friday, after 1:00 p.m. on Saturdays, and any hours worked on Sundays Qualifications High School (required) Demonstrated leadership experience (preferred) 2 years or more external banking experience in a teller role (required) Equal Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr MidFirst Bank