Senior Consultant

Job Title

The position is responsible for the implementation of Enable's products within a chosen domain of expertise, both at the individual product and solution level across multiple customer's environments.

This requires continuously refreshed, advanced level technical knowledge within chosen technical domains, working effectively as part of multi-functional project teams. You will lead the implementation, onboarding and adoption of customers, including discovery, design, configuration, testing, validation and go live phases.

Duties and Responsibilities

• Meets or exceeds customer expectations by implementing products that address the client's business requirements within the 'Scope of Work' (SOW) agreed by Enable and the customer.
• Able to effectively troubleshoot technical implementation issues interacting with Enable support teams to manage product issues where necessary.
• Actively serves as member of the Enable project team, often as a technical lead, contributing product and solution expertise to deliver customer value
• Contributes to building the knowledge base within Enable technical practices and communities including lessons learned, best practices, tools, methods and learning events.
• Serve as a coach to associate level consultants who are actively engaged as part of the project team on assigned client engagements.
• Identifies customer training gaps and opportunities for Enable product or service expansion and enhancement.
• Proactively manages issues, escalations and anticipates project risks
• Acts as a go-to expert for challenge questions across various subject areas
• Build strong, positive working relationships with both internal and external stakeholders.
• Mentoring and supporting team members within the Success & Services department.
• Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
• Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available.

Knowledge, Skills, and Abilities (KSAs)

• Demonstrates ability to implement Enable software technology within customer environments at a complex level for the individual products of chosen domain expertise.
• Proven and advanced level comprehension of product capabilities and how solution design can be integrated into the customer environment.
• Proven ability to build strong relationships with customers, communicating effectively and ensure technical project delivery
• Possess advanced technology troubleshooting skills for products of chosen expertise and basic technology troubleshooting capabilities, escalating where necessary.
• Consistently achieves role KPI's balancing billable time with self-development plans to ensure skills are constantly updated and in demand.
• Ability to effectively time manage and manage multiple customer engagements concurrently
• Acts as a role model for co-workers and customers by clearly communicating project status updates, risks, successes and next stages of projects
• Experienced in change management, to facilitate smooth customer transitions from legacy systems to Enable.
• Continually strives to build advanced skills.
• Fulfils ethics, security and compliance training and test requirements to always protect Enable's interests and assets.

Preferred Education and Experience

• Preferred 2+ years experience working in customer facing role in Customer Success or an enterprise software organization
• Related Product and Industry Certifications as required (e.g. Oracle, SAP, SQL)
• Annually maintained all granted internal and external technical and professional certifications to latest level as appropriate.
• Experience with international cross cultural teams preferred
• Experience handling large data sets and familiarity with tools like Python or SQL.
• English language written and verbally fluency required, other languages preferred

Travel

• Our roles may require some travel, with a typical average being in the region of up to 20%. Very infrequently, however, some customers at some specific stages of their projects may request a higher percentage of travel, sometimes up to 50% or more.

Total Rewards:

At Enable, we're committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.

Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

• Paid Time Off: Take the time you need to relax and recharge
• Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
• Comprehensive Insurance: Health and life coverage for you and your family
• Retirement Plan: Build your future with our retirement savings plan
• Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
• Equity Program: Benefit from our equity program with additional options tied to tenure and performance
• Career Growth: Explore new opportunities with our internal mobility program
• Additional Perks:
• Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
• Pets: Bring your pets to our welcoming, pet-friendly offices

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.

This job posting is for a current, existing vacancy.