Client Service Account Manager - Vice President

If you’re interested in supportinglarge, complex clientsand driving outcomes throughstrong partnership and proactive execution, this could be the role for you. As a Client Service Account Manager withinJPMorganChase Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients, enabling them to effectively utilize Payments products and services. The Client Service organization serves as a central point of resolution to support client operations, identifies product/service gaps and development opportunities, and leverages client and product expertise to recommend growth and efficiency opportunities. In this role, you will be expected to demonstrateindirect leadershipby aligning cross-functional partners, driving accountability, and guiding clients and internal stakeholders to timely decisions. Job responsibilities Serve as a trusted advisorto clients, providing consultative guidance and influencing decision-making across stakeholders. Lead through influenceas the client’s central point of resolution and escalation for service issues—coordinating bank partners, setting clear action plans, and driving issues to closure. Orchestrate cross-functional collaborationto identify product/service gaps and development opportunities, leveraging the full suite of Treasury Services capabilities. Champion continuous improvement, using product knowledge to recommend, shape, and support product enhancements and service delivery plans. Communicate with executive presence, translating complex topics into clear, actionable recommendations and aligning internal teams and clients on next steps. Own risk and controls outcomesby ensuring client compliance with applicable risk policies/practices and proactively educating clients on new legal, regulatory, and cyber changes. Model accountability and prioritizationby managing competing demands, anticipating risks, and delivering on commitments in a fast-paced environment. Required qualifications, capabilities and skills Minimum5 yearsof relevant industry and/or functional experience. Strong understanding ofcore Treasury Servicesproduct sets. Excellentwritten and verbal communication, with the ability to influence outcomes and drive alignment across diverse stakeholders. Proven ability tolead indirectly: coordinate across teams, negotiate trade-offs, and motivate partners toward shared goals without direct reporting authority. Strongtime management and execution discipline, balancing priorities while maintaining high-quality client outcomes. Demonstrated ability topartner effectivelywith internal colleagues and external clients. Sound judgment and a strong risk mindset, including the ability to evaluate risk factors and elevate appropriately. Flexibility with working hours and ability to utilize virtual connectivity tools (VDI, mobile applications, etc.) when business needs arise. #J-18808-Ljbffr JPMorgan Chase & Co.