BERT OGDEN MERCEDES BENZ SERVICE TECHNICIAN

Bert Ogden Mercedes Benz Service Technician

Position Title: Service Technician

Department: Service

Reports To: Service Manager

Purpose: The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

Essential Duties:

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Document work performed.
• Road-test vehicles when required or refer to the test technician, keeping in mind that customers' vehicles should not be used for personal errands.
• Supervise work of any apprentice technicians as assigned. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
• Ensure that customers' cars are kept clean. Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

Qualifications:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• ASE certification preferred.
• General mechanical skills.
• Valid Texas driver's license and good driving record.
• Manual dexterity.
• Good judgment.

Job Requirements:

• Must be 21 years old or older.
• Must pass a drug test.
• Must pass a background screening.

Bert Ogden Auto Group