IT Service Desk Specialist Level II
Nalu Federal
Job Description
Job Description
Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians. You will receive a comprehensive benefits package that includes:Health insuranceDental insuranceVision insurancePet insuranceAnnual membership to Costco or Sam's401K...and much, much more! Role Designation: IT Service Desk Specialist Level IIIT Security Designation: ADP/IT-IIInvestigation Required: Tier 3 (T3)IA Technical/Management Designation: IAT II and CECommercial (Baseline) Certificates: IAT II: Please see Commercial Certificates for DoD 8570.01-M certificate requirement, CE: Associate level certificate for supported technology as approved by the COR.Experience in this Discipline: Four (4) years of experience demonstrating the required Minimum Education: Bachelor's degree and/Security Clearance: Active Secret ClearanceFunctional Responsibility: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II.OTHER SILLS, TASKS AND RESPONSIBLITIES THE CONTRACT EMPLOYEE SHALL PERFORM BUT NOT LIMITED TO:Triage, prioritize, and own escalated incidents and service requests through resolution following defined SLAs.Perform advanced troubleshooting, including root-cause analysis, log review, and remediation for endpoint, application, and account-related issues.Coordinate cross-team escalations (e.g., systems, network, security) and track handoffs to closure.Execute standard changes and maintenance tasks (e.g., software deployments, image builds, patching) per change management procedures.Maintain accurate, complete ticket documentation, including steps taken, findings, and outcomes.Create and continuously improve knowledge base articles, runbooks, and user-facing guides to reduce repeat issues.Monitor service desk queues and metrics; identify trends and propose preventative fixes or process improvements.Support onboarding/offboarding tasks (accounts, permissions, device setup) while ensuring policy compliance.Safeguard access and data integrity by following security best practices for authentication, authorization, and device handling.Provide overflow coverage during peak periods and assist in training/mentoring Tier 1 technicians. Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.
Job Posted by ApplicantPro- ...IT Service Desk Specialist III Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO... ...service. Redirects unresolved issues to level 4 technicians and team leads or... ...secret security clearance required IAT-II level baseline certificate according to...SuggestedFull timeWork at officeMonday to FridayWeekend workAfternoon shift
- ...technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud... .... What the role is: Service Desk Specialist II Division - Center - Team: Service... ...management by handling lower-level escalations, and works with their Team...SuggestedDaily paidFull timeWork at officeMonday to FridayShift work
$65k - $70k
...position located in Washington, D.C. NCC is seeking a Tier II Service Desk Specialist to join our team. This role provides advanced technical... ...Desktop Support Technician. Demonstrated experience using IT service management (ITSM) and ticketing systems to document,...SuggestedFor contractorsRemote work$73k - $81.58k
...STL IT Service Specialist - Seattle, United States of America Who We Are Boston Consulting Group... ...across the firm and throughout all levels of the client organization, generating... ...conferencing systems, printers, standing desks, and office infrastructure Preparing...SuggestedFull timeWork at officeLocal area$65k - $70k
...) and experience in continuous service improvement Knowledge of root... ...to established Service Level Agreements (SLAs) Assessing and... ...Collaborating closely with internal IT functions and external suppliers... ...Regularly updating the Service Desk system upon resolution of...SuggestedFull timeFlexible hours- General Dynamics Information Technology in Bethesda, MD, is seeking an IT Service Desk Training Specialist to design, deliver, and maintain training programs for NIH CIT staff. The role focuses on onboarding, cross-training, and advanced training aligned with NIH policies...Flexible hours
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$55k - $67k
...Position Summary This is an ONSITE position located in Alexandria, VA. National Capitol Contracting is seeking a Service Desk Specialist - Tier II to join our team in support of the U.S. Patent and Trademark Office (USPTO). The USPTO fosters innovation and...For contractorsWork at office- ...have in common is the sophistication of the design and the industry’s highest standard of quality. Job Summary: The IT Service Desk Specialist is a hands-on role responsible for delivering high-quality technical support and assistance to enterprise team members...Local areaRemote work
- ...Job Description Job Description Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-TimeDepartment: Finance... ...assistance programs.Position Summary:The Senior IT Service Desk Specialist reports to the Service Desk Manager and is responsible for...Work at officeLocal areaRemote workShift workWeekend workAfternoon shift2 days per week
$23.5 - $25.75 per hour
...Inserso is seeking a Service Desk Specialist to join the team for a rewarding and challenging opportunity... ..., and documenting solutions and # IT-related queries and operational problems... ...competency to assist with mid-level technical questions such as local system...Hourly payTemporary workWork at officeLocal areaRemote work$24.52 - $33.18 per hour
...Service Desk Specialist At GDIT, people are our differentiators. We are seeking a customer service... ...will collaborate closely with a team of IT professionals while also working independently... ...issue resolution. Maintain a high level of customer service when interacting...Hourly payContract workTemporary workWork at officeRemote workMonday to FridayFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift- ...available on our website: Title: Service Desk SpecialistLocation:... ...Solutions is hiring a Service Desk Specialist to support our 185+ employee... ...start by owning day-to-day IT support and asset management,... ...that support our CMMI Maturity Level 3 appraisal and our ISO 20000...Full timeInternshipWork at officeLocal area
$58.32k - $78.12k
Human Services Specialist II - CRIA Specialist Salary $58,320.86 - $78,122.72 Annually Location Alexandria, VA Job Type Full-Time Job Number 20... ...Ability to work successfully with clients on a person-centered level and to empower them in the constructive use of their own...Full timeTemporary workWork at officeMonday to FridayFlexible hoursNight shiftWeekend work- ...Private Client Advisor II Chevy Chase, Maryland To proceed... ...- whether shaped by military service, community college education,... ...while providing an appropriate level of flexibility based on role-specific... ...identify the need for team specialists; collaborate closely with...Work at officeFlexible hoursShift workDay shift
$220k - $275k
Director of IT Service Management IT: Service Management Department Summary: Duties and Responsibilities... ...Firm's technology centrally (e.g., help desk) and regionally (e.g., solutions to... .... preferred. · Recommends appropriate levels of staffing, including position...Permanent employmentWork at officeRemote workMonday to FridayWeekend work- ...Inc. in Arlington, VA, seeks a Service Center Manager to lead and transform our mission-critical IT service operations for a vital government... .... You will direct Service Desk, Desktop Support, incident... ...aligned processes, supervise Tier 0-II teams, and partner with IT, security...
- ...leading patient access solutions and support services that help patients quickly start and... ..., you will lead CareMetx's Service Desk and IT Engineering teams — the two functions that... ...issues, and drive accountability at every level of the team. Partner with peers and leadership...Remote workFlexible hours
- ...Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-... ...service skills, and work with our IT managers, engineers, technicians, and... ...support required and escalate user to Tier II or Tier III in the shortest possible...Work at officeRemote work
- ...:\n\nVIATEQ Corporation is looking for a Service Level/Capacity Manager to support our prime contractor... ...will support a comprehensive enterprise IT operations and support engagement for a... ..., Incident Manager, NOC and Service Desk teams, network engineering, infrastructure...Contract workFor contractorsWork experience placementWork at officeRemote workNight shift
$70.8k - $148.6k
Job Title: Service Center ManagerJob Category: Information... ...our mission-critical IT service operations supporting... ..., including Service Desk management, Desktop Support... ...Support, and Tier 0-II support teamsEnsure 24/7... ...implement, and enforce service level agreements (SLAs),...Contract workWork experience placementLocal areaFlexible hours- Green Key Resources is seeking an experienced IT Service Desk & End User Services Manager in McLean, VA to lead a growing end-user support function onsite. You will combine people leadership with hands-on problem-solving to improve service delivery and user satisfaction...
- CACI International Inc is seeking a dynamic Service Center Manager to lead and transform our mission-critical IT service operations, including Service Desk, Desktop Support, incident response, and knowledge base development. This senior role requires managing 24/7/365 support...
- AMERICAN SYSTEMS is seeking a Help Desk Specialist Manager to lead the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual... ...position requires a Bachelor's degree in IT-related fields and at least five years of technical...Work at office
- ...Enterprise ITSM & Continual Service Improvement (CSI) Lead... ...Department of Defense IT and Cybersecurity program... ...for the F-35 Lightning II Joint Program Office. Reporting... ..., Knowledge, Service Level, and Service Continuity... ...process owners, service desk, and resolver groups;...Permanent employmentWork at officeNight shiftDay shift
- ...Family Services Specialist II The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria...Local areaMonday to Friday
$116.22k
...Empower AI Service Center Manager Empower AI gives federal agency... ..., including the Service Desk (SD), Desktop Support, incident and IT service request management and... ...Tier 0, Tier I, and Tier II Desktop support, achieving service levels, and optimizing customer support...For contractorsCasual workWork at officeOverseas- Human Services Specialist II - Assertive Community Treatment (ACT) - Therapist/Case Manager The City of Alexandria is located in northern Virginia... ...abuse treatment services, including some experience at the level of Caseworker; or any equivalent combination of experience...Work at officeFlexible hoursAfternoon shift
- IT Service Desk & End User Services Manager Location: McLean, VA Schedule: Onsite Experience: 6+ years preferred; minimum 3 years of direct leadership/management experience Industry: Professional Services / Construction Position Overview We are seeking a hands-on IT Service...Remote workWeekend work
$19 - $22 per hour
...Job Description Job Description Delivery & Service Associate (Level 1) Beltsville, MD | Full-Time | In Person Pay: Starting at $19.00 -... ...Delivery & Service Associate**$19 to $22 / hr2Delivery Driver II / Delivery Technician$22 to $25 / hr3Senior Delivery Technician...Full timeTemporary workLive outWork at officeMonday to FridayFlexible hours
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