Customer Success Operations Manager

To support the growth of the Customer Success organization, the full-time remote Customer Success Operations Manager will manage systems and processes, enhance CRM management, and drive operational projects across cross-functional teams. Key responsibilities Build and maintain customer success playbooks, SOPs, and templates to streamline internal processes and improve accountability Implement scalable processes and tools to support customer health, business reviews, renewals, and expansions Design and run quarterly goal cycles and scorecards while measuring the effectiveness of customer success processes Required qualifications 4+ years of experience in Customer Success Operations, Revenue Operations, or a similar role Hands-on experience with Salesforce, including opportunity tracking and data integrity Experience designing incentive structures for customer-facing teams Strong understanding of the customer lifecycle, including implementation and renewals Proven ability to independently drive projects from conception to completion