Parts Associate / Customer Service Harley-Davidson Dealership

Job Description

Job Description

Parts Associate / Parts Counterperson
Harley-Davidson Dealership
Experience a plus, however we are willing to train the right person!

Location: Shasta Harley-Davidson - Redding, CA

Department: Parts

Job Type: Full-Time

Reports To: Parts Manager

Compensation: $50,000 - $60,000+ Annual Earning Potential

$19.00 - $25.00 per hour based on experience, plus retail sales commission. Performance-based commission opportunity is approximately $1,000 per month based on individual retail sales performance.

RIDE WITH US

At Shasta Harley-Davidson, we're looking for a motivated, customer-focused Parts Associate / Parts Counterperson to join our team.

This position is at the center of our Parts and Service operation. You'll work directly with customers, technicians, and other dealership departments to identify the right parts and accessories, provide knowledgeable recommendations, and help keep our riders on the road.

This isn't just an order-taking position. We're looking for someone who can provide great customer service, learn our products, build relationships, and sell.

RESPONSIBILITIES

Assist customers at the Parts Counter, over the phone, and throughout the dealership

Identify and locate the correct OEM and aftermarket parts and accessories

Understand customer needs and recommend appropriate products and solutions

Drive retail parts and accessory sales while providing a first-class customer experience

Build parts estimates and accurately process customer transactions

Support Service Advisors and Technicians with parts required for repair orders

Maintain and track special-order parts and follow up with customers

Receive, stock, organize, and maintain parts inventory

Assist with cycle counts and maintain inventory accuracy

Maintain clean, organized, and properly merchandised parts displays

Develop strong product knowledge of Harley-Davidson parts, accessories, and motorcycle fitment

Work closely with Service, Sales, and MotorClothes to maximize opportunities throughout the dealership

Follow all dealership processes, procedures, and inventory controls

QUALIFICATIONS

Previous parts counter, automotive, motorcycle, powersports, or dealership experience preferred

Retail sales experience strongly preferred

Strong customer service and communication skills

Sales-minded with the ability to identify customer needs and recommend solutions

Comfortable using computers, inventory systems, electronic parts catalogs, and dealership software

Strong attention to detail and organizational skills

Ability to multitask and prioritize in a fast-paced environment

Dependable, self-motivated, and team-oriented

Knowledge of Harley-Davidson motorcycles, parts, and accessories is a strong plus

Valid driver's license required

Motorcycle endorsement preferred

Availability to work weekends and peak dealership events

PHYSICAL DEMANDS & WORK ENVIRONMENT

Ability to stand and walk for extended periods

Frequent bending, reaching, crouching, and lifting

Ability to lift and carry up to 50 lbs.

Ability to safely assist with maneuvering motorcycles when required

Work is performed in a dealership environment with occasional exposure to noise, exhaust, shop equipment, and cleaning chemicals

BENEFITS

$19.00 - $25.00/hour based on experience

Retail sales commission in addition to hourly compensation

Approximately $1,000/month additional commission opportunity based on performance

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off and Holidays

Employee discounts on motorcycles, parts, accessories, apparel, and service

Ongoing product and dealership training

Career advancement opportunities within the Wise Riders Harley-Davidson dealer group

APPLY TODAY

If you enjoy motorcycles, working with customers, solving problems, and selling, this is an opportunity to turn that ability into additional income.

Join Shasta Harley-Davidson in Redding and build your career with the Wise Riders Harley-Davidson dealer group.

Apply today and come ride with us.

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