Customer Support Representative

Customer Support Representative Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility! Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline! Responsibilities: Answer customers over the phone and email via a ticketing system Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries Investigate and follow up on damaged or missing package claims Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers Troubleshoot and resolve basic technical issues on our products Build lasting and meaningful relationships with our customers Collaborate with cross functional departments on resolutions Maintain an upbeat, energetic, and professional demeanor with all customers Represent the brand with integrity, a passion for learning, and pride! Additional responsibilities as set forth by management Qualifications: Bachelor's degree 4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc) Experience in a ticketing-based CRM system is a plus Familiarity in board sports Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications Minimum typing speed of 50 Words Per Minute Skills Required: Keen attention to detail Positive communication Critical thinking Creative problem solving Empathy Patience Multi-tasking Prioritization $25 - $35 an hour Work Setting: In-Person Schedule: Monday-Friday 9am-6pm (Full-Time) 1 hour lunch Benefits: 401(K) Matching 4% Health Insurance, Full Coverage, $0 deductible Dental Insurance Vision Insurance Paid Time Off Employee discounts Board and Bike Loaners Come Join us! We are in the business of making the future rad!