Customer Support Representative

Customer Support Representative

Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility!

Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!

Responsibilities:

• Answer customers over the phone and email via a ticketing system
• Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
• Investigate and follow up on damaged or missing package claims
• Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers
• Troubleshoot and resolve basic technical issues on our products
• Build lasting and meaningful relationships with our customers
• Collaborate with cross functional departments on resolutions
• Maintain an upbeat, energetic, and professional demeanor with all customers
• Represent the brand with integrity, a passion for learning, and pride!
• Additional responsibilities as set forth by management

Qualifications:

• Bachelor's degree
• 4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
• Experience in a ticketing-based CRM system is a plus
• Familiarity in board sports
• Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
• Minimum typing speed of 50 Words Per Minute

Skills Required:

• Keen attention to detail
• Positive communication
• Critical thinking
• Creative problem solving
• Empathy
• Patience
• Multi-tasking
• Prioritization

$25 - $35 an hour

Work Setting: In-Person

Schedule: Monday-Friday 9am-6pm (Full-Time) 1 hour lunch

Benefits: 401(K) Matching 4%, Health Insurance, Full Coverage, $0 deductible, Dental Insurance, Vision Insurance, Paid Time Off, Employee discounts, Board and Bike Loaners

Come Join us! We are in the business of making the future rad!