Ambulatory Epic Systems Analyst

Job Description

Job Description

Rebound is hiring for an Ambulatory Epic Systems Analyst to join our team in Vancouver, WA. This position is a hybrid position.

The Epic Systems Analyst is responsible for providing advanced maintenance, support, and development to assigned applications for an Epic Garden Plot Model. This role participates in upgrade/optimization/maintenance project teams, identifying, analyzing, and resolving data/system issues of intermediate complexity and escalating advanced complexity issues as appropriate. Develops, validates and executes the application and integrated test plans.

Responsibilities:

• Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Adheres to organization standards for system configuration and change control.
• Develops, supports, and maintains KB documentation.
• Works helpdesk tickets in assigned applications and meets SLAs.
• Demonstrates intermediate proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.
• Informs leadership of new release features/functionality and changes/revisions that will impact operations.
• Understands process improvement, demand management, and project management methodologies.
• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
• Establish and maintain detailed knowledge of the functionality, clinical content and use of the EPIC EHR/PM.
• Identify areas for improvement and to increase efficiencies in the use of EPIC.
• Coordinate, setup, and maintain usernames and passwords for employees. Ensure that existing and transferred employees are updated appropriately.
• Participate in rotating on Call after hours support program.
• Train new hires and other personnel as needed.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform related work as required.

Qualifications:

• Bachelor Degree in Computer Science, Information Systems, Business Administration, Healtchare Administration or equivalent work experience is required.
• Current Epic Ambulatory certification(s) required.
• Three to five years of Epic Application and healthcare experience is required.
• Three to five years of IT knowledge, analyst work, EpicCare Ambulatory experience preferred.
• MS Office experience required.
• Excellent people skills, professionalism and experience with new and non-technical end users.
• Basic knowledge of computer networks and systems.
• Ability to maintain strict confidentiality with patient and clinic data.
• Ability to explain technical topics clearly and simply, both verbally and in writing.
• Ability to work well as part of a team or leader of a team.
• Ability to resolve problems that frequently require skill and ingenuity.

Physical Requirements:

• Work may require sitting for long periods of time.
• Stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary.
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure and work may be stressful at times.
• Works in close proximity to office personnel within limited work space.
• Interaction with others and phones can cause frequent disruptions.

• Does involve working on computer systems and equipment in our clinical areas both during and after clinic hours.
• Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a health clinic environment.
• Hybrid role, requiring onsite work and in office requirements 1 to 2 times per week.

Proud to Offer:

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!