Pharmacy Operations Manager

Walgreens is seeking a full‑time Certified Pharmacy Technician to manage day‑to‑day non‑clinical pharmacy operations. The role emphasizes efficient workflow, customer service, and compliance with state and federal regulations. Key Responsibilities Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities when permitted by state and federal laws and regulations, ensuring efficient pharmacy workflow and a positive patient experience. Operate pharmacy systems to obtain patient and drug information and process prescriptions. Supervise pharmacy technicians and pharmacy cashiers under the guidance of a pharmacist, adhering to company policies, laws, regulations, and business ethics. Select, schedule, and develop pharmacy technician personnel. Lead training, coaching, and performance management, including discipline and termination decisions. Customer Experience Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints and provide timely responses to non‑clinical questions, ensuring a positive experience. Develop strong relationships with customers by anticipating needs and proactively offering services, enhancing the customer experience with a focus on healthcare services. Operations Assist the pharmacist in patient care tasks: registration, prescription data entry, medication preparation, counting, and verification (where allowed by law). Complete patient and physician calls under pharmacist supervision (where allowed). Assist with healthcare service offerings such as administering vaccines, health screenings, and other permitted services under pharmacist supervision. Delegate, direct, and assign non‑clinical work within company policies and state/federal laws, ensuring tasks are completed on time and hold others accountable for workflow. Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist. Manage core pharmacy workflow, coordinate daily schedule of activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, and well‑stocked pharmacy. Ensure compliance with all business administrative activities and inventory management tasks that do not require pharmacist licensure, managing annual inventory preparation. Complete non‑clinical patient calls, drive new technology/process roll‑out, champion change, and engage the team around action planning. Ensure proper operation and maintenance of pharmacy department equipment and maintain security safeguards under company policies. Adhere to the Walgreen Co. Good Faith Dispensing policy during prescription dispensing activities, ensuring that the elements are met. Apply company asset protection techniques, support diversion monitoring, and report concerns that compromise pharmacy security to the Pharmacy Manager. Communicate prescription errors to the accountable pharmacist and adhere to company policies regarding pharmacy errors and the Continuous Quality Improvement Program. Accurately process insurance claims, resolve customer issues, and follow up with insurance companies and medical providers, participating in third‑party audits. Assist Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service. Manage the Community Outreach Portal, coordinate off‑site immunization clinics and community events, and build relationships with retail partners. People & Performance Management Lead performance management of technicians, making decisions regarding discipline and termination, following the constructive discipline policy and ensuring compliance with laws. Hold technicians accountable for attendance, timeliness, and training completion, and monitor licensing, registrations, and certifications for compliance. Identify gaps in pharmacy operations knowledge and support team members through hands‑on training or learning modules. Ensure proper procedures for selection, recruitment, record retention, and training, as required by company policy and law. Training & Personal Development Maintain PTCB certification through the designated training program and/or state‑required certification/registration. Maintain and enhance knowledge and skills related to pharmacy and healthcare. Obtain necessary certifications, education credits, and training such as LTMP e‑modules as required by the company. Seek professional development by monitoring personal performance, seeking constructive feedback, and leveraging a healthcare supervisor as mentor and coach. Communication Communicate with pharmacy team, relaying messages from the support center or other key emails as required. Participate in store/pharmacy meetings, including 5‑minute meetings and weekly check‑ins with the Store Manager. Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). One year of work experience as a pharmacy technician in a retail or hospital setting. Fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations). Preferred Qualifications Previous people‑management/leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour – $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and education, experience and other relevant factors. This role will remain open until filled. To review benefits, visit jobs.walgreens.com/benefits. Salary Range Hourly #J-18808-Ljbffr