Patient Coordinator

Patient CoordinatorBirmingham, MIEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.Job Title: Patient CoordinatorCompany: Oakland Ophthalmic SurgeryLocation: Birmingham, MITravel: Travel to our other office in Troy, MI is required as needed. We do pay mileage reimbursement!Perks:Full benefits package, including Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off (PTO) and Paid HolidaysPaid Maternity LeaveCompetitive base payEyecare certification reimbursementEmployee discountsHours:Full TimeOur office is open Monday-Friday 8am-5pm. You may need to work a little earlier/later as needed.Requirements:High School Diploma or GED EquivalentFavorable result on Background CheckBasic computer skillsStrong customer service skillsExcitement to learn and growEssential Functions:Facilitate patient flowVerify medical and vision insurancesEffectively communicate with patients, doctors, and managersAnswer inquiries through phone, email, and in person requestsSummary:A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.Essential Duties and Responsibilities:Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leaveAnswer phones (both external and internal); assure prompt, courteous service at all timesPractice urgency at all times with patients' time, as well as Doctor's time and scheduleManage patient flow in the officeKnowledge of common fees charged for common visits and collect correct paymentsComplete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by managerQualifications:Ability to interact with all levels of employees in a courteous, professional manner at all timesDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsAbility to grow, adapt, and accept changeConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work over 40 hours to meet the needs of the businessReliable transportation that would allow employee to go to multiple work locations with minimal noticeEducation and/or Experience:Minimum Required: High school diploma or general education degree (GED)Minimum Required: One year of related experience and/or training; or equivalent combination of education and experienceLicenses and Credentials:Minimum Required: NoneSystems and Technology:Proficient in Microsoft Excel, Word, PowerPoint, OutlookPhysical Requirements:This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.If you need assistance with this application, please contact View phone number on click.appcast.io. Please do not contact the office directly – only resumes submitted through this website will be considered.EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.