Patient Advocate (Oak Brook Illinois)

Job Description

Job Description

• Respond to and resolve patient customer service inquiries via telephone and e-mail.
• Conduct all patient communication with calm, professionalism and courtesy.
• Communicate with the clinical teams regarding any patient concerns and refund requests.
• Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments.
• Provide itemized statements to patients upon request.
• Maintain records of all patient communication.
• Assist with financial reconciliation for patients transferring care between offices.
• Process refunds and communicate/collaborate with respective departments as necessary.
• Manage credit card chargebacks.
• Collaborate with Marketing team to help mitigate negative social media reviews.
• Comply with federal and state collection laws.
• Notify management of any strange scenarios, possible compliance concerns or recurring issues.

**Required Qualifications:**

• Previous experience in accounts receivable or patient billing.
• Previous customer service experience in a healthcare or financial services environment.
• Pleasant and professional telephone manner.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of HIPAA regulations and patient privacy requirements.
• Familiarity with collection laws and compliance standards.
• Experience with electronic health records (EHR) or medical billing software.
• Experience managing credit card chargebacks or payment disputes.
• Demonstrated problem-solving and critical thinking abilities.
• Experience collaborating across multiple departments.

Company Description

COMPANY BACKGROUND

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

Our vision is to inspire and empower people in our communities to heal, live and function better.

Company Description

COMPANY BACKGROUND\r\n\r\nTVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.\r\n\r\nOur vision is to inspire and empower people in our communities to heal, live and function better.