Technical Support & Deployment Specialist

Technical Support & Deployment Specialist

At Cogstate, we're advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate's assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we're supporting a multinational Alzheimer's trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we're not just imagining the future of brain health - we're building it.

That's why we're seeking a Technical Support & Deployment Specialist accountable for providing high-quality technical support across the organization while owning device imaging, deployment, and hardware lifecycle management. This role is responsible for diagnosing and resolving technical issues, configuring and deploying endpoints, and ensuring all devices meet company security and operational standards. The position requires a hands-on technician with strong troubleshooting capability, experience with Windows imaging and endpoint management, and a disciplined approach to documentation and process adherence.

This is a hybrid role which requires in-office attendance at Cogstate's headquarters in New Haven, CT.

Key Responsibilities

• Provide day-to-day IT support for internal users and external sites (onsite and remote).
• Diagnose and resolve hardware, software, and network issues across endpoints.
• Troubleshoot Windows, macOS, iOS, and Android devices.
• Escalate complex issues appropriately and contribute to root cause analysis.
• Build, maintain, and deploy standardized Windows images.
• Configure and provision laptops, desktops, and mobile devices.
• Manage full device lifecycle (procurement, staging, deployment, refresh, decommission).
• Ensure devices comply with security baselines and company standards.
• Support MDM platforms (e.g., Intune, JAMF or equivalent).
• Perform hardware diagnostics, repair coordination, and replacement.
• Configure and validate hardware to meet operational requirements.
• Install and support endpoints, peripherals, and office IT equipment.
• Assist with testing and validation of specialized or site-specific equipment where required.
• Maintain accurate documentation for device builds, configurations, and support procedures.
• Document incidents, resolutions, and changes in the ticketing system.
• Create and update SOPs, knowledge base articles, and technical guides.
• Track asset inventory and maintain accurate records.

Requirements

• Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• CompTIA A+ or equivalent certification (preferred)
• 2–4+ years of experience in IT support or desktop support roles
• Proven experience with Windows image creation and deployment (required)
• Experience with device provisioning and endpoint management
• Strong background in hardware troubleshooting and support
• Experience supporting Windows, macOS, and mobile devices
• Exposure to Microsoft 365 and Azure AD / Entra ID environment.
• Experience with MDM solutions such as Intune, JAMF, or similar

Skills, Knowledge and Specialist Expertise

• Strong troubleshooting skills across hardware, operating systems, and applications
• Experience with Windows imaging technologies (Autopilot, MDT, SCCM, or equivalent)
• Knowledge of device lifecycle and asset management practices
• Understanding of endpoint security, patching, and configuration management
• Familiarity with networking fundamentals (DNS, DHCP, connectivity troubleshooting)
• Strong documentation and organizational skills
• Ability to work independently, manage priorities, and operate in a fast-paced environment
• Clear communication skills with both technical and non-technical users
• Basic scripting or automation experience (PowerShell preferred, not required)

What's In It For You

• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate's 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

Wage Range

$70,000 - $80,000 USD

Our Culture

We bring our whole selves to work every day. We're courageous and we deliver together. We're passionate individuals who enjoy working together. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you're ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email View email address on click.appcast.io.

Privacy Notice for Job Applicants

Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws, including the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other jurisdictions.

For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate's privacy policy by clicking here.