Helpline & Data Entry Specialist - Healthcare Support
Talent Portus
Helpline & Data Entry Specialist - Healthcare Support
Position Type:Contract
Location:On-Site (8:00 AM Shift Start)
Skills (Comma Separated for Dice Search Engine):Inbound Call Handling, Medicare Information, Data Entry, Customer Service, Call Center, Administrative Support, Helpline Support, Mailings & Inventory, Record Keeping, MS Office, Client Contact Intake
Job Description:Role Overview:
We are seeking a dependable, detail-oriented Helpline & Data Entry Specialist to join our team. In this role, you will handle incoming 800-helpline inquiries regarding Medicare, record interaction details accurately into our database, and perform core administrative and office support tasks.
Note: The selected candidate will complete a mandatory 5-day training program on health insurance for Medicare upon joining.
Key Responsibilities:
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Helpline & Customer Support: Answer incoming 800 helpline calls promptly, provide accurate Medicare program information, and record details on Client Contact forms.
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Call Routing: Forward calls to available volunteer counselors or directly provide counseling assistance when volunteers are unavailable.
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Data Entry & Records: Complete daily database data entry for client interactions, update lists, and maintain accurate technical records and files.
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Administrative & Clerical Duties: Check voicemails twice daily, forward callback messages to Volunteer Supervisors, manage mailings, assemble information packets, and make copies as needed.
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Inventory & Office Maintenance: Monitor office supply levels, notify the Office Manager when materials are low, organize incoming deliveries, keep work areas clean, and recycle paper/boxes.
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Training & Presentation Support: Assemble materials for new counselor trainings and presentation packages as requested by Trainers and Volunteer Supervisors.
Qualifications & Requirements:
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Experience: Minimum 2 years of customer service, helpline, or call center experience.
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Data Entry: Minimum 2 years of hands-on data entry or CRM record-keeping experience.
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Education: High School Diploma or GED required. Additional relevant education or administrative experience preferred.
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Communication: Exceptional phone etiquette and active listening skills with the ability to convey complex healthcare information clearly.
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Punctuality: Ability to consistently arrive for work by 8:00 AM.
Interested candidates can apply directly via Dice or send an updated resume to View email address on us.fitly.work .
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