Remote Guidance Operator - LOS ANGELES (Local candidates only)

As MOIA America, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we’re an integral part of Volkswagen Group's future success.

Brief Role Description

We are seeking a safety-driven and detail-oriented Remote Vehicle Guidance Operator to support live autonomous vehicle (AV) operations. In this role, you will monitor autonomous vehicles in real time, assess complex driving situations, and issue authorized remote vehicle guidance commands within defined authority levels and safety procedures. You serve as a human-in-the-loop layer, helping ensure AV operations remain safe, compliant, and reliable in real-world conditions. The operator provides structured decision support and authorized remote guidance to autonomous vehicles, while capturing high-quality operational feedback to support continuous system improvement. This role is ideal for individuals who thrive in mission-critical environments, remain calm under pressure, and are motivated to contribute directly to the safe deployment of autonomous mobility technologies.

Possible Tasks within this Role

1. Real-Time Monitoring & Remote Vehicle Guidance

• Monitor live autonomous vehicle operations using remote systems and tools
• Assess vehicle state, environment, and traffic conditions in real time
• Provide remote vehicle guidance according to SOPs and authority levels
• Execute procedures in compliances with safety and regulatory requirements
• Make safety-first decisions during degraded autonomy or complex scenarios
• Identify abnormal system behavior and initiate appropriate responses
• Escalate incidents to Shift Leads or Engineering teams as required
• Dispatch In-field Support and/or Emergency Response as required

2. Incident Documentation & Reporting

• Accurately document interventions, incidents, and near-misses
• Support structured incident escalation and post-event reviews
• Contribute to continuous improvement through operational feedback

3. Training & Performance Enhancement

• Complete required training and maintain operational readiness
• Apply feedback to improve procedural compliance and decision-making
• Adhere to performance standards and a safety-focused operating culture

Qualification requirements

Years of Relevant Experience

2 - 3 years experience in mission-critical, real-time operations, such as transportation, mobility services, logistics, control rooms, aviation, emergency response, or similar safety-critical environments.

Education

Desired

• Associate’s or Bachelor’s degree
• Logistics, Engineering, Transportation, IT, or a related field

Skills

Specialized Skills

#LI-DNI

Compensation Data

Los Angeles area salary range: $65,000 - $75,000 annually. This represents the anticipated compensation range for this position at the time of posting. Compensation will be determined based on several factors including, but not limited to, candidate qualifications, skills, experience, education, certifications, and geographic location. In addition to base salary, eligible employees may participate in incentive compensation programs and receive a comprehensive benefits package.

In addition to base pay, this position may be eligible for additional compensation, including bonus, where applicable.

Eligible employees may also receive a comprehensive benefits package, which may include medical, dental, vision, life insurance, disability coverage, retirement savings plans, paid time off, employee assistance programs, and other benefits, subject to plan terms and eligibility requirements.

Competencies

Act as an owner

Be a pioneer

Live integrity & compliance

Perform together

Think ahead

Customer Focus

MOIA America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.