Residential HVAC Service Supervisor

Job Description

Job Description

Residential HVAC Service SupervisorLocation: Pensacola, FLApplicants must reside in Florida or Alabama.Join a Team That Invests in Great LeadersWho We AreAt Peaden Air Conditioning, Plumbing & Electrical, we've been serving homeowners across the Florida Panhandle and South Alabama for decades. We continue to grow because we hire the best, and our customers know the difference.We believe in doing things the right way-not the easy way. Our leaders are empowered to develop their teams, improve performance, and create an exceptional customer experience. If you're looking for more than just another HVAC job, you've found it.Learn more about Peaden: Join Peaden?Competitive salary based on experienceCompany vehicleMedical, Dental & Vision InsuranceCompany-paid Life Insurance401(k) with Company MatchPaid Time Off beginning on Day OnePaid HolidaysPaid Parental LeaveOngoing leadership and technical developmentAdvancement opportunities within a growing companySupportive leadership team focused on your successThe RoleWe're looking for an experienced Residential HVAC Service Supervisor to lead, coach, and develop our service technicians while driving operational excellence throughout the Pensacola market.This position is responsible for maintaining high service standards, improving technician performance, supporting daily operations, and ensuring an outstanding customer experience. You'll spend time both in the field and working alongside leadership to develop your team and help achieve branch goals.If you're an experienced residential HVAC professional who enjoys mentoring others, solving problems, and building high-performing teams, we'd love to meet you.What You'll DoLead, coach, and develop residential HVAC Service TechniciansConduct ride-alongs to improve technical performance, sales effectiveness, and customer experienceProvide technical support for complex service calls and troubleshootingMonitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfactionEnsure technicians follow company procedures, safety standards, and quality expectationsPartner with dispatch to improve scheduling efficiency and technician utilizationAssist with technician onboarding, training, and ongoing developmentPerform field quality audits and coaching sessionsHelp reduce callbacks through effective diagnosis, repair quality, and technician developmentMaintain a positive, accountable, and customer-focused team cultureCollaborate with Operations leadership to achieve departmental goalsWhat We're Looking ForStrong residential HVAC service experiencePrevious leadership, supervisory, or technician coaching experience preferredExcellent diagnostic and troubleshooting abilitiesStrong communication and leadership skillsAbility to motivate and develop othersExperience using ServiceTitan or similar field service software preferredStrong organizational and time management skillsCommitment to safety, quality workmanship, and exceptional customer serviceMinimum QualificationsValid driver's license with an acceptable driving recordMust reside in Florida or AlabamaAbility to successfully complete a background screeningAbility to work occasional evenings or weekends as business needs requireWhy Peaden?Our supervisors don't just manage people-they build teams.You'll have the opportunity to influence company culture, develop future leaders, improve customer satisfaction, and play a key role in the continued growth of one of the Southeast's premier residential home service companies.If you're ready to take the next step in your leadership career, we'd love to hear from you.Apply today and help lead the future of residential HVAC service at Peaden.Equal Opportunity EmployerPeaden Air Conditioning, Plumbing & Electrical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.Any conditional offer will be subject to background check, MVR, and drug screen. DFWP