Placement Specialist

About Entrust Community Services

At Entrust Community Services, we are dedicated to transforming lives by creating meaningful opportunities for individuals of all abilities. Through our innovative Life Coaching System, we empower those we serve to achieve personal growth, independence, and an improved quality of life.

It is our mission to enhance the quality of life for individuals by providing the tools and support they need to thrive.

We envision a future where communities fully embrace and support individuals of all abilities as valued, contributing members of society. Our goal is to foster inclusive environments that celebrate diversity in the workforce and social structures, setting a model for other communities across the state and nation.

Position Summary

The Placement Specialist implements all aspects of the Individual Program Plan (IPP), including intake, assessment, goal development, job training, job placement, job coaching, and required documentation. This role also develops and maintains employer and commercial business accounts for Entrust's products, services, and staffing operations. The Placement Specialist ensures compliance with agency philosophy, accreditation standards, and all applicable local, state, and federal laws.

Essential Duties and Responsibilities

Individual Program Planning & Service Delivery

• Conduct intake, assessments, and work evaluations for participants; develop IPPs and training plans aligned with individual goals.
• Facilitate ISP/IPP meetings and collaborate with families, funding agencies, and service providers.
• Perform periodic reassessments; update IPPs and maintain accurate, timely documentation.
• Intake and exit participants according to established procedures and coordinate with leadership regarding service openings.

Training, Job Coaching & Progress Monitoring

• Implement training plans and monitor participant progress toward employment goals.
• Maintain accurate participant files and enter service hours in Setworks within CMIS reporting timelines.
• Recommend and implement revisions to training methods to improve job performance and work behaviors.
• Educate employers and coworkers on effective support, supervision, and communication strategies.
• Schedule and provide ongoing support services to maximize approved service hours.
• Assist participants in overcoming barriers to employment, including attendance, behavior, hygiene, or personal challenges.
• Provide advocacy services to protect participant rights and promote awareness of the capabilities of individuals with disabilities.

Individual Supported Employment (ISE)

• Orient participants to job sites, policies, coworkers, benefits, and workplace expectations.
• Teach self-management and independence skills.
• Assist employers with job restructuring or environmental modifications.
• Develop and implement fading plans to transition support to natural workplace supports.

Group Supported Employment (GSE)

• Assess workstations and recommend or assist with accommodations and assistive devices.
• Provide or coordinate transportation and mobility training as needed.

Sales & Business Development

• Develop and maintain employer relationships; identify and pursue new business and employment opportunities.
• Conduct outreach, presentations, and follow-up with prospective employers.
• Maintain employer databases and submit required weekly production, sales, and marketing reports.
• Submit new contract proposals and adhere to customer quality guidelines.
• Participate in sales team goal setting, policy development, and team activities.

General Responsibilities

• Communicate regularly with families, care providers, and funding agencies.
• Act as an advocate for Entrust participants to ensure rights and privileges are respected.
• Identify and refer participants to external services as appropriate.
• Coordinate service coverage during absences.
• Perform other duties as assigned.

Qualifications

Education & Experience

• High School Diploma or GED required .
• Undergraduate degree in Business Administration, Marketing, Management, Operations Management, or related field preferred .
• Minimum of two (2) years of sales or marketing experience.
• One (1) year of human services experience preferred .

Knowledge & Skills

• Knowledge of Individual Program Planning and Pathways Planning processes.
• Understanding of human and legal rights, advocacy, and the human services system.
• Familiarity with job development, recruiting, employment practices, and sales techniques.
• Ability to design and implement training programs and support individual employment choices.
• Strong written and verbal communication skills, including report writing and presentations.
• Demonstrated problem-solving, organization, and decision-making abilities.
• Proficiency in documentation, assessments, reporting, basic math, research, and time management.
• Ability to work effectively in a team-based environment.

Additional Requirements

• Valid Washington State Driver's License and proof of automobile insurance (if driving).
• Ability to pass a Washington State Criminal Background Check and company drug screen.
• Current First Aid/CPR certification preferred.
• Ability to safely perform job duties without posing a direct threat to self or others.

Physical Demands & Work Environment

• Frequent standing, walking, sitting, reaching, and use of hands.
• Occasional stooping, kneeling, crouching, climbing, or balancing.
• Ability to exert up to 10 pounds of force occasionally.
• Use of standard office equipment and software, including Microsoft Office and Setworks.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan Match
• Life and AD&D Insurance
• Vacation, Sick, Holiday, and Extended Sick Leave
• Employee Assistance Program
• Employee Discount Program

Drug-Free Workplace Notification
Entrust Community Services is committed to maintaining a safe and drug-free workplace. In accordance with Washington State law and company policy:

• Entrust Community Services prohibits the unlawful manufacture, distribution, dispensation, possession, or use of controlled substances in the workplace.
• Applicants must understand that compliance with this policy is a condition of employment.

By submitting this application, you acknowledge that Entrust Community Services operates as a drug-free workplace and may require drug testing as part of the pre-employment process or during employment under certain circumstances.

The pay range for this role is:

21.42 - 26.04 USD per hour (Walla Walla )