Resident Services Coordinator

Resident Services CoordinatorThe Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare department. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.Essential Functions:The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.HealthcareObtain vital signs and notating any deviations per the Individualized Service Plan (ISP) in EHR systemFollow residents’ ISP and daily task sheetsReview all notations made by clinical staff in EHR system for completeness and correctnessCommunicate changes in resident status or home situation to appropriate supervisors and all other clinical staff membersUtilize standard precautions and infection control proceduresFollow written instructions and request assistance when neededMaintain a safe and clean resident environmentExhibit a caring and respectful attitude toward residents and their propertyAssist with activities and encourage resident engagement and participationUphold confidentiality of residents and coworkers (HIPPA)Provide assistance with:Medication managementPersonal hygieneChanging bed linens and making bedsToileting and incontinent careNutritional and fluid intakeDressingAmbulation and transfersPositioningMedication remindersPerform other duties as assigned within scope of practiceMiscellaneousParticipate in hiring and training staffDevelop and maintain monthly clinical staff work schedulesEnforce and comply with PPE requirementsTrain new employees on job duties and Policies & ProceduresAttend bi-weekly and mandatory in-service meetingsFollow all community and company policies and the Employee HandbookReport unsafe conditions immediatelyPerform other duties as assignedDesired Skills and ExperienceHealthcare experienceLeadership experienceProfessional and welcoming demeanorExcellent communication skillsStrong organizational skillsGood work ethicListening and problem-solving skillsGenuine interest in the aging process and elderly careStrong commitment to providing quality servicesDecision-making, budgeting, and goal-setting abilitiesOpen to change and learningAbility to empower staff and work as part of a teamCompassionate and patient approachAbility to take direction and respond effectively to supervisionRequired Education and ExperienceOne to three years of experience and/or training in healthcare or equivalent educationOne to three years of managerial experience, preferably in healthcarePhysical & Work RequirementsRegular standing, walking, sitting, reaching, and use of handsOccasional climbing, stooping, kneeling, crouching, crawling, tasting, or smellingAbility to lift up to 50 pounds occasionallyIndoor, climate-controlled work environmentPossible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risksContinuous interaction with residents and family members under stressPosition is considered safety-sensitiveThe Perks That MatterCompetitive salary and bonus opportunitiesHealth, dental, vision, disability, and life insurance401(k) with matchPaid time off and flexible hoursEmployee assistance program and on-demand payCareer growth in a fast-growing companyAbout Jaybird Senior LivingWe provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind.The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay.We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.