Client Services Administrator - Intern (Unpaid)

Client Service Administrator Intern

Company: Neuropath Healthcare Solutions

Location: Union, New Jersey

Duration: 6 Months

Position: Unpaid Internship

About Neuropath Healthcare Solutions: At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are passionate about healthcare and technology, dedicated to acquiring top talent. We seek interns who are internally motivated, adaptive, and embody our core values as a client-focused organization.

Job Summary: Our Client Service Admin Intern will play a crucial role in creating and maintaining a strong online presence for our company. Responsibilities include implementing online marketing strategies through social media platforms. If you are tech-savvy and professional with an interest in communicating with clients through digital channels, we invite you to apply. As an intern, you will develop original content and suggest creative ways to attract customers and promote our brand. Ultimately, you should be able to increase web traffic and customer engagement metrics aligned with broader marketing strategies. A flexible schedule is allowed, but availability of 5 days per week is preferred.

Duties & Responsibilities:

• Interact with clients via telephone or email to provide support and information on products or services.
• Collect and enter requests for new or additional services.
• Handle case assignments and service scheduling.
• Field client inquiries and complaints; when the issue is beyond your knowledge, forward it to the assigned specialist or other appropriate staff.
• Perform client satisfaction calls.
• Ensure that appropriate actions are taken to resolve clients' problems and concerns.
• Maintain client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attend in-service training as required by regulation.
• Perform other related duties as assigned.
• Adhere to all agency administrative and clinical policies and procedures.

Skills & Abilities:

• Medical scheduling experience is required.
• Healthcare or Behavioral Healthcare experience is required.
• Excellent communication skills including active listening.
• Ability to multitask.
• Bilingual in Spanish, Portuguese, or Creole preferred.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Requirements & Qualifications:

• Interest in gaining experience in scheduling within the healthcare sector.
• Current college student, or recent graduate.
• Must have experience in an office setting.
• Ability to professionally represent the organization at all times.
• Maintain standards of high-quality customer service.
• eClinical Works or similar EMR experience is preferred.
• Ability to commute to our office in Union, NJ.
• Must consent to and pass a formal background check including fingerprinting.
• Candidates must be authorized to work in the U.S. without current or future visa sponsorship. We are unable to sponsor H-1B or other employment visas at this time.

Schedule: We are offering flexible hours. Ideally, we are looking for someone who can commit to the office five days a week, for at least 3 to 4 hours.

• Day shift
• Monday to Friday