Supervisor, Customer Services

Job Title

Supervisor - Airport Services

Job Description

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Responsibilities

The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget. Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented. Reviews and standardizes procedures to improve efficiency within the operation. Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations. Investigates and resolves customer service issues as well as operation issues. Participates on operational conference calls, station audits and prepares various reports. Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. Maintains records such as time and attendance, personnel files and performance. Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods.

Qualifications

Minimum Age: 18. High school diploma or GED equivalent. College coursework or college degree desirable. Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management. Proven leadership and analytical skills. Ability to effectively and efficiently manage multiple and often competing priorities. Demonstrated ability to communicate verbally and in writing. Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs. Possess the legal right to work in the United States. Must be able to read, write, fluently speak and understand the English language. Previous working experience in a team lead, supervisory or managerial role preferred. Minimum one year customer service experience preferred. Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical.