Senior Manager, IT Operations

Senior Manager, IT Operations What You’ll Do Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors, setting clear priorities, and raising the bar on execution and service quality. Own end‑user support and service delivery across laptops, mobile devices, collaboration tools, office technology, and executive support, ensuring teammates can do their best work without friction. Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, documentation, and continuous service improvement. Oversee identity and access operations, including provisioning and deprovisioning, SSO and MFA integrations, role‑based access control, access reviews, and audit readiness. Own advanced administration of Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls, and secure, scalable rollout of Gemini for Workspace capabilities. Administer and optimize core employee platforms including Slack, Zoom, and Glean, with responsibility for enterprise settings, permissions, integrations, adoption, and high‑priority escalation support. Build reporting, triage, and support workflows across Google Workspace, Slack, Zoom, Glean, and ITSM tooling to improve operational visibility, service quality, and support efficiency. Drive lifecycle management and governance for devices, endpoints, core IT systems, and SaaS applications, with a focus on scalability, automation, and sound operational controls. Partner cross‑functionally with Security, People, Finance, Workplace, and business teams to deliver technology rollouts, solve operational problems, and support company growth. Balance a high‑empathy employee experience with strong security, compliance, and risk management practices across the IT environment. Roll up your sleeves on high‑priority issues when needed, while also building the systems, documentation, and operating rhythms that allow the team to scale effectively. What You Have 7+ years of experience in IT operations, business technology, enterprise IT, or a related function, with 3+ years leading technical teams in a fast‑paced environment. Experience building and scaling internal technology services at a growing SaaS company, with strong judgment on how to balance speed, reliability, and control. Strong knowledge of IAM concepts and tooling, including Okta or comparable IdP platforms, SAML, OIDC, SCIM, MFA, RBAC, and least‑privilege access models. Deep hands‑on expertise administering Google Workspace and core employee productivity platforms, including Okta, Slack, and Zoom, in a scaling SaaS environment. Relevant certifications are strongly preferred, including successful completion of the Jamf 300 course, Associate Google Workspace Administrator, and Okta Certified Administrator. Strong experience with IT service management tools used for reporting, triage, workflow coordination, and end‑user support; experience with Risotto or comparable platforms is a plus. Hands‑on familiarity with adjacent IT operations tooling such as Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns. A track record of improving support operations through metrics, process design, documentation, and enablement. Strong security and compliance instincts, including experience supporting access reviews, audits, and operational controls aligned to frameworks such as SOC 2. Excellent analytical, communication, and stakeholder management skills, with the ability to navigate ambiguity, prioritize effectively, and drive outcomes across functions. A low‑ego, high‑ownership leadership style, with a bias toward action, empathy for users, and a commitment to building durable systems and teams. Base Salary Range: $175,000 - $216,000.00 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Full‑Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy‑up plan options available Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off – take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre‑tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at **UK Employee‑specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr