General Manager

General ManagerLead a Restaurant at the Forefront of QSR InnovationAt Steak 'n Shake, we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a General Manager, you won't just manage, you'll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.If you're a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our Franchise Partner Program —an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.Restaurant Leadership & OperationsLead by example—actively working the line, prepping food, maintaining cleanliness, and serving guests.Wear a professional uniform daily—shirt and tie or collared blouse—setting the tone for team presentation.Ensure operational excellence across all shifts: opening, mid-day, and closing.Uphold all brand standards, food safety practices, and service protocols.Financial PerformanceOwn the P&L: manage food costs, control inventory, verify invoices, and eliminate waste.Drive labor efficiency with smart scheduling, cross-training, and station versatility.Proactively monitor and reduce shrinkage through strong controls and real-time coaching.Inventory & Supply Chain ControlOversee inventory from the back door to the front line.Conduct regular inventory counts with attention to accuracy and waste reduction.Maintain strong vendor relationships and ensure tight invoice and delivery protocols.Team Building & DevelopmentRecruit, train, and retain top hourly talent.Build a cross-functional team trained across multiple stations to maximize labor productivity.Inspire a high-performing culture centered on hospitality, accountability, and consistency.Provide clear feedback and coaching tied to operational standards and results.Performance & Process ManagementUse metrics to drive decision-making: speed of service, food quality, guest satisfaction, and labor costs.Reinforce systems and SOPs that create repeatable success.Take pride in developing a restaurant that's clean, efficient, and welcoming.Job Requirements3+ years of QSR or fast-casual restaurant management experience required.Proven history of consistent work tenure and reliable leadership.Deep understanding of food cost management, labor optimization, and operational KPIs.Hands-on leadership—comfortable working the drive through or grill when needed.Tech-savvy with POS systems, inventory platforms, and invoice tools.Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen.Professionalism that extends to your LinkedIn profile (if you have one) and resume—both should tell the same story.Track record in driving hospitality excellence and navigating change in a team setting.What Success Looks LikeYour restaurant consistently exceeds goals for costs, guest satisfaction, and cleanliness.Your team is engaged, well-trained, and delivers fast, friendly service with pride.You maintain a polished, energetic presence—setting the tone every shift.Your store becomes a top performer and you're invited into the Franchise Partner Program.We use eVerify to confirm U.S. Employment eligibility. We run background checks on all new hires in this position.