Administrative Assistant II

Administrative Assistant II

The level II Administrative Assistant works independently on standardized/recurring assignments and under the direct supervision of more senior associates on complex projects, analyses and tasks. The Assistant undertakes a range of administrative tasks that support senior managers and/or the department and also acts as first point of contact for internal and external queries.

Primary Responsibilities:

• Provides administrative support.
• Manages calendars, responds to and sends out meeting requests, and ensures schedules are kept up-to-date and accurate. Resolves meeting conflicts and handles reschedules to accommodate more urgent, time sensitive requests. Keeps managers informed of upcoming appointments and deadlines.
• Arranges meetings, collates and distributes materials, books meeting rooms, visitor passes and equipment as required. Meets, greets and escorts visitors, meeting attendees and candidates. May distribute follow up materials.
• Produces general correspondence, reports and presentations. May create documents transcribing from voicemail, recordings or in-person meetings. Develops appropriate formats and checks for grammar, punctuation and spelling.
• Organizes travel arrangements. Reserves transport and accommodations taking into consideration manager preferences, cost and timing implications. Ensures that managers have necessary paperwork for travel (tickets, confirmation numbers, visas, itineraries).
• Completes business expense claims promptly and follows up on reimbursements if necessary.
• Manages incoming mail and correspondence (post, email, etc.).
• Covers telephones and takes accurate written messages and notes. Provides back-up support for other administrative assistants.
• Creates and maintains lists, files and databases to enhance efficiency and productivity.
• Organizes and maintains information that may be sensitive, confidential or technical in nature.
• Audits records for discrepancies and reconciles issues as appropriate.
• Keeps abreast of internal administrative policies, practices and guidelines (e.g., conference call and WebEx best practices, travel and expense guidelines, Office Services processes, etc.).
• May order supplies and equipment and handle incoming invoices.
• May track, gather, maintain and compile market or internal information, and generate reports.
• May conduct basic analysis and auditing.
• Acts as first point of contact for the team or department.
• Serves as first point of contact for inquiries. Assesses level of urgency, determines business nature and identifies what inquiries need to be directed to particular team members.
• Responds to routine internal and external queries concerning guidelines, procedures or operations. Escalates issues and redirects technical queries to others as appropriate.
• May work on special projects as assigned.
• Performs additional responsibilities as assigned.

Skills/Qualifications:

• Demonstrates initiative by identifying issues for managers/others.
• Demonstrates ability to influence others.
• Demonstrates effective written and oral communication skills with a diverse group of associates and senior business leaders.
• Demonstrates sound judgment in resolving matters of moderate complexity.
• Demonstrates ability to prioritize assigned work and complete in a timely manner.
• Demonstrates effective and professional service orientation and builds rapport with internal and external contacts.
• Consistently demonstrates the ability to evaluate and appropriately address privacy and confidentiality concerns when dealing with others.
• Demonstrates working knowledge of Microsoft Office and other relevant software and applies it to work assignments, especially Outlook, Word, Excel and PowerPoint.
• Demonstrates working knowledge of department's function and applies it to work assignments.
• Requires 3-5 years of experience as an administrative assistant.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -062026-425251