Licensed Preferred Insurance Customer Service Representative

Job Description

Job Description

Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. We're not just an insurance agency; we're a dedicated team committed to understanding and protecting what matters most to our clients. We're looking for someone with a warm heart and a sharp mind to join us as a P&C Licensed Preferred Personal Lines Insurance Account Manager/CSR. In this role, you'll be the friendly voice and knowledgeable expert for our policyholders. You'll guide them through their insurance needs, from managing daily account details to helping them navigate renewals and claims. We pride ourselves on offering personalized service and genuine care. If you're ready to be a vital part of a supportive team and make a real difference in the lives of our community members, we encourage you to connect with us. We can't wait to hear from you!

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekly Team Meetings

Team Building Events

Appreciation Lunches

Appreciation Recognition Awards

Employee Appreciation Gifts

401K

Employee Random Acts of Kindness

Bonus Opportunities

Education Opportunities

Paid Holidays

Business Casual Attire

Casual Fridays

Friday Hours 8-4PM

Community Involvement

Collaborative Work Environment

P&C License Assistance available

Responsibilities

Serve as the primary point of contact for personal lines policyholders, addressing inquiries and providing comprehensive support.

Manage policy renewals, including reviewing coverage, making recommendations, and processing changes.

Assist clients with claims processing, offering guidance and ensuring a smooth experience.

Accurately document all client interactions and policy details in the agency management system.

Develop and maintain strong, trusting relationships with a portfolio of clients.

Identify opportunities to cross-sell or up-sell additional relevant coverages to enhance client protection.

Requirements

Possesses an active Michigan Property and Casualty (P&C) Insurance License or in the process of obtaining one.

Demonstrated experience in a Personal Lines insurance customer service role of at least two years .

Excellent interpersonal and communication skills, both written and verbal.

A genuine passion for helping people and providing outstanding service.

Strong organizational abilities and attention to detail.

Familiarity with insurance agency management systems and standard office software.

Ability to multitask.

Excellent documentation skills.