Shift Lead

Condado Shift Leader

Do you have a passion for Maniacal Hospitality? At Condado we believe EVERYTHING MATTERS! Our Teammates are at the center of what we do especially when it comes to creating an experience of Unusual Your Usual. Each restaurant is decorated vibrantly and tells a story. Much like each of our teammates, each one is an individual and we embrace that.

Summary/Objective

Condado Shift Leaders assist the restaurant management team in executing restaurant operations during scheduled shifts. You will deploy team members and delegate tasks so that team members can create and maintain maniacal hospitality, where everything matters.

Why Should You Join Our Team?

• Inclusive Culture and FUN
• Tips paid out daily
• Opportunity for growth, we promote 60% of all our managers internally
• We are closed on Easter, Thanksgiving & Christmas
• 50% discount on all food
• HealthiestYou - Telehealth benefit for all teammates day one!
• Access to Employee Assistance Programs
• Rain Same day pay of earned wages for all non-tipped teammates
• Perkspot Discount Program

Job Duties and Responsibilities: Operational

• Ensures the restaurant is completely set and ready at 10:45am, and those conditions remain the same all the way until we close
• Completes opening, daily and closing shift procedures/checklists in accordance with company policies/procedures including cash-drawer balancing
• Writing schedules, considering team member strengths and weaknesses along with business trends
• May assist with accurate weekly inventory
• Participate/lead pre-shift meetings with team, building engagement, knowledge and teamwork.
• Temp and taste all food items each shift. We take pride in all food we serve. We ensure accuracy and quality.
• Holds themselves and team accountable to operational standards and policies, championing excellence always
• Communicate shift summary with store management, including cash discrepancies, FOH and BOH employee discounts, guest and/or employee issues.
• Supervision of side work for all roles

Guest Experience

• Provide maniacal hospitality.
• Be the friendly host smile, warm welcome, authentic self.
• Always maintain a positive attitude.
• Have genuine curiosity for our guests and why they are dining with us.
• Guest engagement table touches
• Ensure that food is prepared accurately, made with pride and care.
• Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction, including Restaurant Management as needed.

Supervising & Coaching

• Be the example of providing maniacal hospitality, where everything matters.
• Maintain a positive attitude and restaurant atmosphere.
• Assist in training new team members in service standards, procedures and policies.
• Delegate tasks effectively and ensure team is organized and focused during shift.
• Holds themselves and team accountable for Condado standards, values, and behaviors championing excellence.
• Provide guidance, training and support to enhance team member performance and professionalism per shift.
• Is a good learner, accepts feedback, and seeks out personal & professional growth.

Education and/or Work Experience Requirements:

• Minimum 6 months to 1 year restaurant experience required
• ServSafe Certification preferred
• Passion for tacos, tequila, and great service
• Be willing to work nights & weekends
• Dedication to health and safety standards outlined by Condado and the Department of Health
• Passion for the industry includes the highest standards for service and guest interaction.
• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Maintains hands-on knowledge of all restaurant roles and steps in regularly to perform various responsibilities as business needs dictate

Physical Requirements:

• While performing the duties of this position, the team member is required to stand or walk for hours at a time up to 4-8 hours.
• Team members will continuously be performing hand and wrist work including grasping and bending and twisting but rarely fine hand manipulation.
• Team members will seldom kneel, squat or climb stairs.
• Team members will continuously lift or carry 0-35 pounds, occasionally lift or carry 36-50 pounds and rarely lift or carry over 50 pounds.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.