Boston City Manager

NoScrubs NoScrubs is a rapidly expanding laundry delivery service. City Manager – Boston Market We’re looking for a City Manager to lead all aspects of the Boston market (with support from the rest of the team). This is the first expansion market, so we expect you to be able to wrangle ambiguity and prioritize to run the market efficiently. This role reports to the CEO. We’ll be expecting major hustle, hard work, and creativity to improve our operations and customer service in the Boston market. Compensation will be significantly equity-weighted. We offer health benefits and free laundry service. Values & Qualitative Customer Love : staying customer obsessed, anticipating customer needs, and listening attentively to every customer signal will get us far Touch Grass : no one is above any task at the company Ownership & Bias to Action : we have far too much to do to have people waiting for assignments. Proactively identifying and taking on projects is paramount to execute fast. Mistakes of commission are 100% fine (most things are two‑way doors), but mistakes of omission are not ideal Responsibilities Scrubber onboarding and management : maintain our pool of Scrubbers, provide feedback, and constantly improve the Scrubber app Location partnerships : visit and onboard laundry location partners, improve operating locations for optimal Scrubber and customer end service Growth tactics and hustle : stay tuned to the Boston scene – communities to engage with, businesses to partner with, and events to participate in Logistics : work with delivery and robotics partners to integrate them into NoScrubs’ operating model Customer Service : assist with inbound outreach, investigate and root‑cause analyze any customer order issues Proactive project identification and ownership : a ground‑floor opportunity to drive improved operations, customer experience, and build the foundation for national expansion Qualifications We look for candidates who are hustlers, outgoing, energetic, scrappy, and relentless. #J-18808-Ljbffr Sunroom Rentals