Field Service Technician (Cleveland)

Field Service Technician

Salary: $70,000–$85,000 per year

Schedule: Monday–Friday, 7:00 AM–3:30 PM

Travel Requirement: Approximately 40%–80% nationwide travel (2–4 days per week)

Job Summary

We are seeking an experienced Field Service Technician to provide technical support, equipment calibration, maintenance, and repair services for customers throughout the United States, with occasional international travel.

In this hands-on role, you will service specialized corrosion test chamber equipment, perform calibrations, troubleshoot mechanical and electrical systems, conduct preventative maintenance, and train customers on equipment operation. You will also provide remote technical support, coordinate service schedules, and work closely with engineering and sales teams to ensure customer satisfaction.

The ideal candidate has at least three years of calibration technician experience, strong mechanical and electrical troubleshooting skills, and familiarity with industry calibration standards, including ISO/IEC 17025. This position is well suited for a technically skilled professional who enjoys problem-solving, customer interaction, and frequent travel.

Key Responsibilities

Field Service, Calibration & Repair

• Travel to customer facilities nationwide to perform equipment installation, startup, calibration, preventative maintenance, troubleshooting, and repairs.
• Calibrate instruments by comparing measurements against certified reference standards to verify accuracy and performance.
• Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, and electronic equipment.
• Diagnose issues involving programmable logic controllers (PLCs), human-machine interfaces (HMIs), contactors, relays, gauges, and related components.
• Adjust and repair equipment that is damaged, malfunctioning, or outside acceptable calibration tolerances.
• Perform routine preventative maintenance to support equipment reliability and minimize downtime.
• Verify that equipment is operating safely and within required performance specifications before returning it to service.
• Conduct on-site and remote equipment startup, operational training, and customer instruction.

Calibration Documentation & Quality Compliance

• Record as-found and as-left calibration data and prepare calibration certificates and service documentation.
• Maintain accurate measurement records and traceability to certified reference standards.
• Follow standard operating procedures and applicable calibration requirements, including A2LA-accredited ISO/IEC 17025 and ANSI/NCSL Z540 frameworks, as applicable.
• Review calibration due dates, coordinate upcoming maintenance, and notify customers when service is approaching expiration.
• Prepare detailed field service reports and update service records to support accurate invoicing and follow-up.

Customer Support & Technical Troubleshooting

• Gather information from customers, evaluate equipment issues, and develop appropriate service plans.
• Provide professional technical assistance by phone, email, and other remote support methods.
• Work with customers to diagnose operational problems, explain repairs, and recommend corrective actions.
• Follow up after service visits to confirm customer satisfaction and address outstanding issues.
• Consult with engineering personnel to resolve complex equipment problems and identify opportunities for product improvement.
• Communicate customer feedback, equipment performance concerns, and recommendations to management.

Service Coordination & Administration

• Prepare service quotations, obtain customer purchase orders, and enter sales orders into the company's ERP system.
• Coordinate travel arrangements, including flights, rental vehicles, hotels, and related expenses.
• Confirm customer site access requirements, safety orientations, and required training before service visits.
• Maintain organized service documentation and follow company travel and expense policies.
• Prioritize multiple service assignments while meeting customer deadlines and business needs.

Required Qualifications

• Minimum of 3 years of experience as a calibration technician .
• Extensive hands-on experience maintaining, troubleshooting, and repairing equipment.
• Experience with A2LA-accredited ISO/IEC 17025 calibration procedures or comparable calibration quality systems.
• Strong mechanical and electrical troubleshooting skills, with knowledge of hydraulic and pneumatic systems.
• Ability to read and interpret technical drawings, blueprints, equipment manuals, and electrical schematics.
• Ability to manage multiple projects and prioritize competing service demands.
• Excellent written and verbal communication skills.
• Valid driver's license with an acceptable driving record.
• Valid U.S. passport and ability to travel domestically and internationally as required.

Preferred Qualifications

• Familiarity with ASTM specifications and testing standards.
• Experience with PLCs, HMIs, relays, contactors, and industrial control systems.
• Experience servicing laboratory testing equipment, environmental test chambers, or corrosion testing equipment.
• Experience preparing calibration certificates, service reports, and technical documentation.
• Customer-facing field service or technical support experience.

This position includes access to the following company-provided resources to support field service responsibilities and business travel:

• Company vehicle for business-related travel and field service assignments.
• Company-provided credit card for authorized business and travel expenses.
• Company cell phone for customer communication and technical support.
• Company laptop computer for service documentation, reporting, and remote technical assistance.

Schedule, Travel & Working Conditions

• Regular schedule: Monday–Friday, 7:00 AM–3:30 PM.
• Approximately 40%–80% travel, generally 2–4 days per week.
• Travel primarily throughout the United States, with occasional international assignments.
• Travel by air and company-provided vehicle as needed.
• Work performed in customer facilities, manufacturing environments, and office settings.
• Use of appropriate personal protective equipment, including safety glasses and hearing protection, when required.
• Ability to stand for extended periods, bend or stoop repeatedly, and lift objects weighing up to 50 pounds.