General Cleaner

Job Description

Job Description

Position Title: AOA Guest Assistant
Location: Dallas, TX 75261
Duration: 3 Months
Work Schedule:

• 0800 - 1830
• 1230 - 2300

Responsible for ensuring the safe, efficient, and customer-focused movement of passengers between aircraft, buses, and terminals within a secure airport environment. This role involves managing passenger flow, providing directions, and supporting airport operations during aircraft arrivals and departures. This role is well-suited for individuals with prior exposure to airport operations or secure-area environments, as it makes training more seamless. Candidates from airlines, TSA, or ground service providers typically adapt quickly due to familiarity with airfield procedures and passenger handling.

• Assist in controlling the flow of passengers during aircraft offloading and onboarding.
• Station at the aircraft or terminal areas to guide, direct, and monitor passengers.
• Count passengers accurately as they board or exit buses and aircraft.
• Hold or release passenger groups as needed to support safe bus rotations.
• Direct passengers safely between buses and terminal entrances during inbound and outbound operations.
• Maintain awareness of safety and security regulations within the secure AOA environment.
• Provide excellent customer service, ensuring passengers feel supported, informed, and safe.
• De-escalate passenger concerns professionally and calmly.
• Collaborate with ground operations, airline staff, and transportation teams.

To be considered for this position, you should have: [ Skills, Education, or Experience]

Required:

• Strong customer service background.
• Ability to communicate clearly and manage passenger interactions effectively.
• Comfort working in a secure, fast-paced environment.
• Previous airport or airline experience.
• Experience with ground services providers (e.g., baggage handling crews, ramp agents).
• Roles involving secure-area operations, such as TSA or equivalent.
• Experience working on the airfield or in secure airport areas.
• Candidates with both customer service and airport experience are highly preferred due to the need to handle customer interactions and understand the airport security environment.

Skills & Competencies

• Excellent people-handling and customer service skills.
• Strong situational awareness and safety focus.
• Ability to de-escalate and resolve passenger concerns.
• Reliability, punctuality, and adherence to operational procedures.
• Ability to work outdoors and in varying weather conditions.

Work Environment

• Primarily stationed at aircraft gates, bus loading zones, and terminal entry points.
• Fast-paced and operationally dynamic secure airport environment.

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Company Description

About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.