Air Import Supervisor

Position: Air Import Supervisor

Pay Rate: 86K - 106K per year

Schedule: 8am - 5pm Mon - Fri

Job Description:

The Air Import Supervisor oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.

Core Responsibilities & Duties:  

• Supervise a team of import & export agents to ensure timely customs clearance and transport of shipments  

• Ability to build and foster a dynamic team culture aligned with our company values

• Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures  

• Solve problems that may arise with customer shipments  

• Oversees billing processes, coordinate collections and resolve major billing problems  

• Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates  

• Negotiate rates and contracts with shipping companies and suppliers to optimize costs  

• Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance  

• Develop and implement standard operating procedures to increase operational efficiency and reduce errors  

• Other duties as assigned  

Job Requirements & Qualifications:  

• 3+ years experience as Import supervisor   

• Excellent customer service skills  

• Excellent verbal and written communication  

• Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.  

• Excellent problem solving abilities  

• Leadership skills and ability to successfully delegate tasks across team spectrum  

• Willing to go the extra mile for the customer, company, and team  

• Ability to work under minimal supervision  

• Excellent track record in the freight forwarding industry  

What We Offer:  

• Competitive base salary  

• Paid time off within the first year of employment, sick time and holidays  

• Company provided life insurance  

• Health, vision, and dental insurance options  

• Commuter benefit plan  

• Optional supplemental life insurance  

• 401(k) 

• A great place to work with a terrific culture  

#LI-TW1 #LI-Onsite

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.