IT Desktop Support Technician

IT Support TechnicianThis position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such informationGeneral Description:The IT Support Technician is an hourly position reporting to the Information Technology & Systems Manager. The IT Support Technician is responsible for support, installation and testing of computer systems, peripherals, mobile devices, 2FA and telecommunication devices in a networked environment. The IT Support Technician will interact with application software, operating systems and hardware to diagnose and resolve issues. The IT Support Technician will be responsible for upkeep of the company intranet. The position requires good analytical and technical skills. The IT Support Technician interacts with people in all levels of the organization; therefore good communication skills are also required.Primary Responsibilities:End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivityInstallation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devicesDiagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.Generate and maintain user documentation, as requiredMaintain assigned and unassigned hardware inventoryMaintain company intranet site and contentsPerform other duties as assignedOvertime may be required on occasionEducation and Experience Requirements:Associates Degree in Computer Science or Related Field, or equivalent technical certification2 years of experience supporting desktop users in a networked environmentProficient technical hardware skillsProficient in Microsoft Office 365, Project, Visio and Adobe AcrobatProficient in Microsoft Expression Web or similar web development softwareGood communication skillsThis position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipmentSpecific Tasks and Focus Areas:End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devicesProvide users with telephone and in person support to troubleshoot minor issuesConduct individual/group training for helpful software concepts & features and tips & tricksPrioritize end user issues as they are receivedInstallation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices Set up desktop computers/laptops and necessary peripheral devicesConfigure mobile devicesInstall company software as advisedCheck computer hardware, software, 2FA and network connectivity for full functionalityInstall telecommunication devicesDiagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices Troubleshoot and resolve issues that are above end-user levelInterface with vendor, when advised, for higher level technical supportAdvise Information Technology & Systems Manager of complex issuesGenerate and maintain user documentation, as required Create user guides and reference guides for proceduresMaintain assigned and unassigned hardware inventory Maintain current IT inventory with additions/changes/retirement of assigned and unassigned hardware including user and installed software licenses (if applicable)Maintain company intranet site and contents Post current files to the company intranetUpdate web pages using web development softwareAA/EOE/W/M/Vet/DisableR.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.