Bilingual Spanish/English Patient Service Specialist

divh2Remote Patient Service Specialist/h2pThe Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. We are looking for a cheerful, polite, professional Remote Patient Service Specialist (Full Time) to collaborate closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Florida. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area. To be a successful patient services representative, you should be customer-focused, meticulous, and efficient. Training will vary depending on location. Miami area candidates will have firsthand training on-site./ppDuties/pulliAnswer inbound calls and schedule office appointments and answer questions for new and established patients./liliEngage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed./liliUtilize software, databases, scripts, and tools as directed in formal training and regular coaching./liliRoute calls the appropriate personnel, as needed./liliCoordinate hospital consults with practice offices./liliBuild professional relationships with patients and other call center team members based on trust and reliability./liliUnderstand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. (Trained Staff Take 100+ Calls Per Day)/liliMake recommendations for appointment times, providers, and locations that may better suit patient needs./liliLearn about recent technologies and workflows. Information is always evolving so staff must keep current./liliOther related duties, as assigned. General knowledge of Microsoft Excel is helpful if you complete special projects, this is not a requirement of the position./li/ulpQualifications/pulliApplicants must be Bilingual in Spanish and English./liliPrefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting./liliPrefer medical office staff accustomed to a fast-paced office where they made patient appointments and multi-task in a large office or high-volume setting./liliShould feel confident in their ability once trained to take 100+ calls per day, this is a fast-paced environment./liliFamiliarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers./liliStrong organizational skills with the ability to manage multiple tasks efficiently./liliExcellent people skills to foster positive relationships with patients and team members./liliProficient in using office equipment and software related to medical administrative support. Athena appointment software knowledge a plus./liliAbility to work quickly while maintaining accuracy./liliMust have High-Speed Internet service connected to a modem. Internet speed of 25MBPS download and 5MBPS upload is a requirement of employment. Candidates must provide proof of internet speed. They will need to have their own desk, chair. The employer provides all necessary technical equipment./liliRemote employees must have a quiet place to work free of distractions./liliNew employees must live in Florida. Training is 2-3 weeks depending on prior experience./li/ulpThis position offers an opportunity to contribute significantly to patient care while working in a supportive team environment. If you are enthusiastic about helping others and have the necessary qualifications, we encourage you to apply for the Remote Patient Services Representative role. Job Type: Full-time Pay: $17.50 - $19.00 per hour (Salary is based on experience.) Expected hours: forty per week. Benefits:/pulli401(k)/lili401(k) matching/liliDental insurance/liliHealth insurance/liliLife insurance/liliPaid time off/liliVision insurance/li/ulpSchedule:/pulli8-hour shift (Shift will be assigned between the hours of 8:00 am and 5:00 pm)/liliMonday to Friday/liliNo weekends/li/ulpExperience:/pulliMedical: 1 year (Preferred)/li/ulpWork Location: Remote/p/div