Client Services Representative

Client Services Associate The Client Services Associate is responsible for assisting with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from internal and external customers. This position reports to a Manager/Supervisor. Responsibilities Serve as daily internal contact for order management and associated inquiries Assist with special projects as necessary Manage incoming emails from varying internal sources Generate clear, consistent communication to internal and external team members regarding status and requirements of programs Work collaboratively with all Account Management, Client Services, Production, Finance, and operations staff Facilitate accurate incoming inventory (item setup validation, POs, and communication with the warehouse) Generate and follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve to eliminate exceptions Prioritize orders and/or projects, including expediting emergency requests Maintain and distribute various reports as needed to ensure daily requirements are met Qualifications High school diploma/GED 1–2 years of customer service, reporting, or purchase order experience Excellent organizational, communication, and interpersonal skills, with ability to work independently and manage priorities under tight timelines Critical thinking, strong analytical and problem‑solving skills Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests Must be a team player Excellent knowledge of Microsoft Office Suite products Experience with AS400 or similar database systems preferred Benefits Competitive salary Medical, dental, vision, and 401(k) with match Generous PTO policy Robust peer recognition program Training and development opportunities Commitment to growing and enhancing our organizational culture IMS is an Equal Opportunity Employer. Please review our Data Privacy Policy for information on how we will store your application data. #J-18808-Ljbffr