Director, Leave and Accommodations

We are seeking a highly strategic leader to serve as Director, Leave and Accommodations. This critical role is responsible for driving transformation for the Leave and Accommodations team to help simplify the associate experience, remove abrasion and make it easier for the team. The successful candidate will drive process optimization, technology integration, harmonization with policy intent, and compliance excellence, ensuring a world-class, employee-centric experience while mitigating organizational risk.* Lead, mentor, and develop the current Leave and Accommodations team, fostering a culture of high performance, compliance expertise, empathy, and service excellence.* Define organizational structure, roles, and responsibilities necessary to support and transform the function.* Collaborate cross-functionally with HR Business Partners, Legal, Benefits, Payroll, and Safety teams to ensure seamless integration and communication.* Bachelor’s Degree or military experience* At least 7 years in process, project management, or operations* At least 7 years of experience leading or managing a team* At least 5 years of successfully leading major process or system transformations/implementations (e.g., implementing a new leave administration TPA or HRIS module) and overseeing teams through transformation* At least 5 years of using and interpreting data, identify trends, and translate insights into actionable transformation strategies and outcomes* Demonstrated ability to drive significant change while maintaining operational stability* A strategic mindset coupled with a hands-on, execution-oriented approach* Strong commitment to employee well-being and exceptional service delivery* Excellent verbal and written communication skills, with the ability to influence senior stakeholders and effectively communicate complex policy information to employees* Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work productsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr Capital One